Grade D Outpatient Pharmacy Technician | Royal Free London Pharmacy

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 24,000 - 34,000; Full time

Job summary

A major healthcare trust in the UK is seeking a technician with NVQ3 level training to deliver high-quality customer service and support within a pharmacy. The role involves liaising with healthcare professionals, managing medications, and ensuring patient satisfaction. Ideal candidates will bring experience from various sectors of pharmacy practice, with hospital experience being particularly valued. Join a forward-thinking organization that promotes career development and offers various benefits.

Benefits

Flexible hours

Generous benefits

Career development opportunities

Qualifications

• Must have NVQ3 level training.
• Experience in pharmacy practice is preferred, especially hospital settings.

Responsibilities

• Ensure high standards of customer service within the pharmacy.
• Liaise with healthcare professionals for patient care.
• Deliver a comprehensive medicines counselling service.
• Assist in managing pharmacy team operations.

Skills

Customer service orientation

Communication skills

Organizational skills

Education

NVQ3 level training

Job description

You must be, or about to be, a technician with NVQ3 level training. Applications are welcome from all sectors of pharmacy practice, including community, primary care, industry and academia; however, hospital experience is desirable. All eligible candidates will be offered the ACPT course. This is a full‑time post and is not subject to NHS AFC terms and conditions. Informal enquiries about the post are very welcome.

Key Responsibilities

• Engender a “customer first” culture across the organisation, ensuring high standards of professional customer service are delivered at all times within the pharmacy.
• Build strong relationships with customers to understand their needs and deliver customer satisfaction.
• Liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary sectors.
• Support the pharmacist to conduct regular customer and stakeholder surveys to measure satisfaction.
• Work with the pharmacist on implementing customer service improvement plans in conjunction with the pharmacy team.
• Assist in dealing with customer complaints promptly and efficiently in line with the company complaints procedure.
• Provide advice on leading a healthy lifestyle.
• Work under the supervision of a pharmacist, respond to symptoms described by customers, recommend suitable products and advise on their correct use, including sales of OTC and pharmacy‑only medicines.
• Deliver a high‑quality and comprehensive medicines counselling service to patients on all aspects of their pharmaceutical care, including specialist and unlicensed drugs.
• Overcome communication barriers through the use of interpreters or other forms of communication.
• Prepare labels using the pharmacy computer system and correctly assemble prescriptions, ensuring each item is accurately dispensed and correctly packaged.
• Organise the timely supply of out‑of‑stock medication, prioritise and delegate to other pharmacy team members when necessary.
• Communicate any delays in supply to the appropriate person.
• Counsel patients on the use of dispensed medications, offering advice and answering any queries.
• Provide information and advice to nursing and medical staff on all aspects of drug usage and availability.
• Receive deliveries, check delivery accuracy, query discrepancies and damaged stock.
• Securely store stock, ensure rotation, perform daily stock counts and manage slow‑moving, expiring or over‑stock holding.
• Follow established procedures, maintain all relevant records according to departmental and legal requirements.
• Order stock from supplies and manufacturers in accordance with ordering procedures.
• Dispense clinical trials, private patient prescriptions and controlled drugs.
• Be accountable for own professional actions.
• Perform other relevant duties as requested by senior pharmacy members.
• Participate in the weekend and bank holiday service rosters.
• Assist senior technicians in the outpatients dispensary.
• Ensure the hospital formulary is adhered to and provide advice and solutions when non‑formulary/unlicensed drugs are prescribed.

About The Trust

The Royal Free London NHS Foundation Trust is one of the UK’s largest and most innovative trusts. Across three main hospitals, our dedicated staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Career Development

Our size, scale and influence offer you unrivalled career opportunities and a forward‑thinking approach to work that suits your lifestyle. From flexible hours and generous benefits to next‑level training, we make it easier to take your career to the top.

For more information, please follow the link: https://www.royalfreelondonjobs.co.uk/.

This advert closes on Thursday 18 Dec 2025.