GP Receptionist/ Administrator

Aneurin Bevan University Health Board; Penperlleni; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS organization is seeking a GP Receptionist/Administrator to support the multidisciplinary team at Blaenavon Medical Practice. Responsibilities include greeting patients, managing the appointment system, and serving as the main contact point for patient inquiries. Ideal candidates should possess strong communication skills, with the ability to speak Welsh being desirable. This position offers a supportive work environment with flexible working options and growth opportunities in a diverse healthcare setting.

Benefits

Flexible working

Comprehensive training and development

Occupational health support

Qualifications

• Desirable ability to speak Welsh.
• Strong communication and interpersonal skills.
• Experience in a reception or administrative role preferred.

Responsibilities

• Greet and direct patients effectively.
• Manage the appointment system efficiently.
• Process personal information and patient requests.
• Act as a contact point for patients and external agencies.
• Organise patient appointments to ensure smooth operations.

Skills

Welsh language skills

Communication skills

Customer service

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [email protected]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post.

If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

An exciting opportunity has arisen for a GP Receptionist/ Administrator to join the Practice Team at Blaenavon Medical Practice. The post holder(s) will play a crucial role in supporting the multidisciplinary team and ensuring the smooth operation of the practice.

Responsibilities

Responsibilities will include greeting and directing patients, managing the appointment system, booking appointments, processing personal information, and assisting patients as needed. Act as the central point of contact for patients, distributing information, messages, and enquiries to the clinical team, and liaising with external agencies such as secondary care and community service providers.

• Maintain and monitor the practice appointment system
• Process personal, telephone, and electronic requests for appointments
• Answer incoming phone calls and address callers' requests appropriately. Responding to queries escalating when necessary
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members, and external agencies
• Organise patient appointments

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in‑house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Well‑being Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world‑class healthcare service fit for the future.

Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.