GP receptionist

Buxted Medical Centre; Heathfield, Buxted; On-site; GBP 10,000 - 40,000; Part time

Job summary

A patient-focused GP practice in Heathfield seeks a Receptionist to support patient care and manage reception tasks. This varied role involves maintaining appointment systems, answering calls, and assisting patients in accessing services. The ideal candidate will have strong communication skills, prior administrative experience in healthcare, and be educated to GCSE level. This part-time position offers the chance to work within a supportive team in a dynamic environment.

Benefits

Supportive environment

Opportunities for learning and development

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a healthcare setting.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone, and e-requests for appointments.
• Answer incoming phone calls and deal with requests appropriately.
• Signpost patients to the correct service.
• Initiate contact with requests from patients and external agencies.
• Input data into patients' healthcare records as necessary.

Skills

Excellent communication skills (written and oral)

Clear, polite telephone manner

Competent in the use of Office and Outlook

Effective time management (planning and organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving and analytical skills

Ability to follow policy and procedure

Education

Educated to GCSE level or equivalent

GCSE Mathematics and English (C or above)

Job description

Be the welcoming face and vital heartbeat of a busy, patient-centred GP practice. As a Receptionist, youll play a key role in ensuring patients feel supported, listened to and guided to the right care at the right time, while working closely with a friendly, multidisciplinary healthcare team across our sites. This is a varied, people-focused role where no two days are the sameperfect for someone who thrives on organisation, communication and making a real difference.

You should work with us if you are motivated by purpose, value teamwork, and want to contribute to high-quality healthcare in your local community. We offer a supportive environment, opportunities to learn and develop, and the chance to be part of a practice that truly puts patients at the heart of everything it does.

About the Role: We are ideally seeking someone to work 25 hours per week, Monday 7.45 - 1.15, Wednesday 7.45 - 6.30 and Friday 7.45 - 6.30.

Main duties of the job

This role focuses on being the first point of contact for patients and ensuring their experience with the practice is smooth, respectful and efficient. You will manage day-to-day interactions at reception and on the phone, help patients access the right services, and support the clinical team by handling information accurately and sensitively. Working across multiple sites, youll play an important part in keeping the practice running effectively, balancing patient needs with administrative tasks in a fast-paced healthcare environment.

About us

Buxted Medical Centre, incorporating our East Hoathly and Manor Oak (Horam) branches, is a welcoming and forward-thinking practice based in a purpose-built facility in the heart of the Sussex countryside. As a GP Training Practice and proud member of the Greater Wealden PCN, we are committed to delivering exceptional care in a supportive and collaborative environment.

We are a busy, friendly, and expanding three-partner practice, currently caring for a population of approximately 16,000 patients across our dispensing sites. To support our growing services, we are looking to recruit a receptionist to join our experienced team, working flexibly across our sites.

Job responsibilities

The following are thecore responsibilities of the Receptionist.There may be, on occasion, a requirement to carry out other tasks. Thiswill be dependent upon factors such as workload and staffing levels:

• a. Maintain and monitor the practiceappointment system
• b. Process personal, telephone ande-requests for appointments
• c. Answer incoming phone calls,transferring calls or dealing with the callers request appropriately
• d. Signpost patients to the correctservice
• e. Initiating contact with and respondingto, requests from patients, team members and external agencies
• f. Once trained clinically code data on EMIS
• g. Photocopy documentation as required
• h. Data entry of new and temporaryregistrations and relevant patient information as required
• i. Input data into patients healthcarerecords as necessary
• j. Direct requests for information, i.e.,SAR, insurance/solicitors letters and DVLA forms to the administrative team
• k. Manage all queries as necessary in anefficient manner
• l. Carry out system searches as requested
• m. Maintain a clean, tidy, effectiveworking area at all times
• n. Monitor and maintain the receptionarea and notice boards
• o. Support all clinical staff withgeneral tasks as requested
• p. Assign the room users to theirallocated working space

Person Specification

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.