GP/Health Centre Private Patient Coordinator

HCA Healthcare UK; Scotland; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading healthcare provider in London seeks a GP/Health Centre Private Patient Coordinator. The role involves welcoming patients and managing records, ensuring exceptional service throughout their visit. Candidates should have front-of-house experience and excellent communication skills. The position offers a full-time contract with a salary between £30,000 and £35,000, complemented by diverse benefits including private healthcare insurance.

Benefits

25 days holiday plus bank holidays

Private healthcare insurance

Pension contributions

Season Ticket Loan

Cycle to Work scheme

Qualifications

• Previous receptionist or front-of-house experience in a GP Practice or Health Centre.
• Ability to multitask and remain calm under pressure.
• Flexibility to work early and late shifts.

Responsibilities

• Welcome patients and ensure a smooth experience during their visit.
• Manage patient enquiries via phone, email, and in person.
• Maintain patient records and databases with accuracy.
• Support GPs with notes, referrals, and correspondence.

Skills

Customer service

Communication skills

Administrative abilities

Organizational skills

Microsoft Office proficiency

Job description

GP/Health Centre Private Patient Coordinator – London

• Location: London, Marylebone Area – Prestigious Private GP & Health Clinic

• Hours: Full-time (Monday to Friday)

• Shifts: Rotating early and late shifts between 7:30am – 7:30pm

• Contract Type: Permanent

• Salary £30000-£35000 depending on experience + plus a vast array of benefits, including private medical healthcare insurance.

The Opportunity

We have an exciting opportunity for a professional and enthusiastic GP/Health Centre Private Patient Coordinator to join our outstanding Health Clinic in London.

This is a varied, people-focused role. You’ll work as part of a friendly, collaborative team, supporting both patients and clinicians to deliver exceptional care across the clinic to private patients.

The role combines front-of-house reception, clinical coordination, and administrative excellence to ensure every patient receives a seamless, five-star experience from first contact to referral follow‑up and ongoing engagement. You’ll manage patient records, referrals, and correspondence while providing exceptional service.

Many of our senior colleagues began their careers in this role, progressing into leadership, practice management, and patient services. We’ll provide mentorship and development opportunities to help you grow and achieve your career goals.

Key Responsibilities

• Welcome patients, front of house reception, and ensure a smooth, professional journey throughout their visit
• Manage patient enquiries via phone, email, and in person with efficiency and empathy
• Maintain patient records and databases with accuracy and confidentiality
• Support GPs with notes, referrals, and correspondence
• Process invoices and billing accurately
• Assist in preparing and delivering health screening reports
• Liaise with consultants, hospitals, and insurers to coordinate patient care
• Uphold high standards of professionalism, confidentiality, and service

What You Will Bring

• Previous receptionist or front-of-house experience in a GP Practice, or Health Centre.
• Excellent customer service and communication skills, in person and by phone/email
• Strong administrative, secretarial and organisational abilities with great attention to detail
• Confident working independently in a fast-paced, professional environment
• Proficiency in Microsoft Office and general IT systems (training provided on our database)
• Ability to multitask, prioritise, and remain calm under pressure
• A collaborative team player with a polished and professional manner
• Flexibility to work early and late shifts
• A genuine commitment to HCA Healthcare UK’s values of care, integrity, excellence, and teamwork

Why HCA Healthcare UK

HCA Healthcare UK owns and operates its own hospitals, GP practices, diagnostic and urgent care centres, and specialist clinics, providing world‑class private healthcare across the UK.

Part of the global HCA Healthcare network headquartered in Nashville, Tennessee, HCA has been a trusted leader in healthcare since 1968. We specialise in complex care, offering advanced diagnostics, surgery, cancer treatment, maternity, and outpatient services supported by physiotherapy, imaging, and rehabilitation.

Joining HCA Healthcare UK means being part of a trusted, pioneering organisation that values growth, clinical excellence, and making a meaningful difference in patients’ lives.

Employee Benefits

• 25 days holiday (plus bank holidays), increasing with service
• Private healthcare insurance and pension contributions
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance and Critical Illness Cover
• Enhanced maternity and paternity pay
• Staff discounts across HCA facilities and major retailers

Diversity, Equity, and Inclusion

Patients first. Colleagues always. We’re committed to creating an inclusive environment where everyone can thrive and feel valued. Flexible working arrangements and reasonable adjustments are available throughout the recruitment process and beyond.

Advert Closes Friday 28th November.