GP Administration Lead

Consett Medical Centre; Consett; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local healthcare provider in Consett is seeking a Team Leader for their reception area. The ideal candidate will manage the reception team, ensuring efficient patient interactions and maintaining a welcoming environment. Responsibilities include handling complaints, supervising staff, and supporting the practice management team. A strong background in team management and healthcare is essential. This position involves a dynamic work environment devoted to high-quality patient care.

Qualifications

• Experience of managing a team in a healthcare environment.
• Knowledge of medical terminology and drug literacy.
• Ability to deal efficiently with public and professional staff.

Responsibilities

• Manage and direct staff in reception and back office.
• Handle patient enquiries and complaints dynamically.
• Ensure excellent levels of patient service.

Skills

Team management

IT skills

Patient interaction

Communication

Education

Good standard of general education

Vocational qualifications

Tools

Microsoft Word

Microsoft Excel

SystmOne

Job description

The teamleader plays a crucial role in ensuring the smooth and efficient operation ofthe reception area. The individual will be responsible for the efficientmanagement and direction of the reception team, ensuring all reception dutiesare performed effectively and to the required standard, meeting the objectivesof the practice.

The idealcandidate will have excellent IT skills, manage patient interactions andmaintain a welcoming and professional environment for all our patients andvisitors. The team leader is responsible for ensuring that all admin tasks arecompleted accurately and in a timely manner, contributing to the overalleffectiveness of the practice, supporting the practice management team increating a positive, collaborative culture within the team, ensuring the teamembraces change and continuous learning and development. There will be otherduties as directed by the practice management team.

Theindividual will also be required to work as part of the core reception team, toprovide a point of contact for patients. To facilitate effective communicationbetween patients and the Primary Care Health team, promoting a positive imageof the practice to its patients and other service users.

Main duties of the job

• Manageand direct staff working as Practice Service Professionals in reception, frontof house and back office.
• Playa key role in the practice management team dealing dynamically with patientenquiries and complaints in the reception area.
• Managing the balance of staff between thevarious reception functions.
• Actas a primary point of contact in reception for clinicians.
• Ensurethat the primary objective of providing excellent levels of patient servicepermeates the whole team.
• Ensurestaffing levels are maintained and provide adequate supervision for receptionstaff and support training.
• Attendtraining courses and participate in educational and learning activities.
• Supportpractice policies and protocols including Health and Safety.
• Completionof staff 1:1s and annual reviews.
• Completionof KPI audits for your team.
• Ongoingsupervision of call monitoring system including producing MI reports.
• Managementand ownership of HR issues.
• Complaintsmanagement.
• Supportthe Practice Manager with any escalated HR issues for your team.
• Realtime updates of appointment system for PHCPs
• Supportthe Practice Management Team with the ongoing values of the practice.
• Administrationtasks associated with role delegated by Practice Management Team.

About us

Consett Medical Centre is a large practice consisting of 7 GP partners and 4 salaried GP's supported by an extended team, providing care to approximately 17,500 patients in Consett and surrounding areas. Our premises are a purpose built Medical Centre. We are a Training Practice and regularly have GP Registrars attached. Fully computerised Computers are used extensively during consultation and as a management tool. We are a progressive practice, fully staffed, offering a wide range of service, committed to providing high quality healthcare.

Job responsibilities

• Manageand direct staff working as Practice Service Professionals in reception, frontof house and back office.
• Playa key role in the practice management team dealing dynamically with patientenquiries and complaints in the reception area.
• Managing the balance of staff between thevarious reception functions.
• Actas a primary point of contact in reception for clinicians.
• Ensurethat the primary objective of providing excellent levels of patient servicepermeates the whole team.
• Ensurestaffing levels are maintained and provide adequate supervision for receptionstaff and support training.
• Attendtraining courses and participate in educational and learning activities.
• Supportpractice policies and protocols including Health and Safety.
• Completionof staff 1:1s and annual reviews.
• Completionof KPI audits for your team.
• Ongoingsupervision of call monitoring system including producing MI reports.
• Managementand ownership of HR issues.
• Complaintsmanagement.
• Supportthe Practice Manager with any escalated HR issues for your team.
• Realtime updates of appointment system for PHCPs
• Supportthe Practice Management Team with the ongoing values of the practice.
• Administrationtasks associated with role delegated by Practice Management Team.

Person Specification

Qualifications

• Good standard of general education and vocational qualifications.
• Knowledge of medical terminology/drug literate, Experience of working within the NHS/Public sector, Experience of SystmOne.

Experience

• Proven track record of managing a team, Strong team player with management or supervisory skills, Ability to deal courteously and efficiently with members of the public and a wide range of professional staff, Genuinely passionate about patient/customer care, Must be able to demonstrate a flexible approach and cope under pressure on a daily basis, Proven experience in challenging and constantly changing working environment, Ability to develop good communication links with staff at all levels and other agencies, Ability to organise and prioritise workload,Excellent IT skills, knowledge of software packages including Microsoft Word/Excel/ Outlook/Teams.
• Experience of SystmOne, Experience of working within the NHS/Public sector, Knowledge of medical terminology/drug literate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.