Governance and Quality Manager

Bluecrest Wellness; Shoreham-by-Sea; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A health intelligence company in Shoreham-by-Sea is seeking a Governance and Quality Manager to oversee compliance with governance standards and lead quality assurance initiatives. This full-time position involves managing frameworks, conducting audits, and promoting a culture of continuous improvement. Ideal candidates will have a strong background in governance, compliance, and leadership, and a professional qualification in governance or law is essential. The role offers a salary up to £45,000 plus various employee benefits.

Benefits

Company Sick Pay Scheme

Annual Leave starting with 23 days

Employee Assistance Programme

Discounted Gym Membership

Cycle to Work Scheme

Qualifications

• Proven experience leading governance and compliance roles.
• Strong understanding of regulatory frameworks relevant to health organizations.
• Previous experience with ISO and/or CQC focused organizations.

Responsibilities

• Lead the development of governance frameworks.
• Monitor compliance and coordinate internal audits.
• Manage quality assurance programs and promote a culture of improvement.

Skills

Governance expertise

Compliance management

Analytical skills

Stakeholder engagement

Leadership ability

Education

Professional qualification in governance or law

Job description

Governance and Quality Manager

Worthing based - West Sussex area - Hybrid

Full time, Permanent

Up to £45,000 per year plus various company benefits

At Bluecrest, we're more than a health assessment provider - we're the health intelligence company. Since our founding in 2012, we've been on a mission to make high-quality, affordable health monitoring accessible to everyone across the UK and Ireland. Serving both individual customers and businesses, we empower people to take control of their wellbeing through early detection and long-term health insights.

Our purpose is simple yet powerful: to give everyone confidence in their health. By 2028, our vision is to be the UK's leading health intelligence company, delivering vital health insights to over a million people every single day.

We're proud to help people live healthier for longer, and we do it by making personal health monitoring easy, affordable, and impactful.

Join us in shaping the future of health intelligence, where your work makes a real difference, every day.

As a Governance and Quality Manager, you'll be the driving force behind excellence.

Your mission? To ensure Bluecrest operates with the highest standards of governance, compliance, and legal integrity, while championing continuous improvement across the business.

In this pivotal role, you'll design and implement robust frameworks, policies, and processes that foster accountability, transparency, and trust. You'll work across all operational areas to embed best practice and create a culture where quality isn't just a box to tick, it's how we do things every day.

What can we offer you in return? *

Balance & Support

• Company Sick Pay Scheme
• Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
• Enhanced Family Leave

Learning & Development

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library - accessible for everyone!

Financial & Lifestyle

• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

Health & Wellbeing

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance

*After qualifying period & subject to terms and conditions and/or eligibility.

The hours

• Full time, permanent
• 37.5 hours per week
• Hybrid - 1-2 days per week in our Worthing Office (usually a Tuesday for our Governance team!)
• Monday to Friday
• 9am - 5pm/8am - 4pm

Responsibilities

Governance & Compliance

• Lead the development and maintenance of governance frameworks (CQC and ISO 9001 inclusive), ensuring alignment with regulatory requirements and organisational values.
• Monitor and report on compliance with internal policies, external regulations, and contractual obligations.
• Coordinate and lead internal audits.
• Consult and advise on risk assessments and assurance activities.
• Maintain accurate records of governance activities, decisions, and reporting.

Quality Assurance & Improvement

• Manage the internal quality assurance programme and ensure monitoring framework is fit for purpose.
• Lead the implementation of new management systems and continuous improvement initiatives.
• Facilitate root cause analysis and corrective action planning following serious incidents or audit findings.
• Actively promote a culture of learning and improvement through delivering training, workshops, and engagement.

Legal & Secretarial

• Support the organisation's legal compliance by maintaining statutory registers and books, ensuring timely filings with regulatory bodies and monitoring changes in relevant legislation.
• Assist with the preparation and coordination of board and key meetings, including drafting agendas, minutes, and action logs.
• Deputise Company Secretary in absence of Head of Governance and Quality.
• Consulting with organisation management on contractual arrangements and requirements.
• Ensure governance documentation (e.g., terms of reference, declarations of interest, policies) is up-to-date and legally sound.
• Liaise with external legal advisors and regulatory bodies as required.

Policy & Process Development

• Draft, review, and update policies and procedures in collaboration with relevant stakeholders.
• Ensure policies are accessible, understood, and embedded across the organisation.
• Provide guidance and support to teams on policy interpretation and application.

People Management

• This role is responsible for the operation of the Quality Assurance Team. This includes overseeing day to day operations, ensuring delivery in line with KPIs, and people management responsibilities.

Stakeholder Engagement

• Work closely with senior leaders, operational teams, and external partners to drive governance and quality priorities.
• Prepare and present reports, dashboards, and insights to governance committees and senior leadership.
• Act as a key point of contact for regulatory bodies and accreditation agencies.

*This list of duties is not exhaustive, and the post holder may be required to undertake other reasonable duties comparable with the role as directed by management.

What we need you to have

Essential

• Proven experience leading governance, compliance, or legal assurance roles.
• People management experience.
• Strong understanding, and working experience, of regulatory frameworks and legal obligations relevant to the health organisations.
• Previous experience in operating a quality improvement audit programme for ISO and/or CQC focused organisations.
• Experience in supporting board-level governance and secretarial functions.
• Recognised professional qualification and membership in governance, law, quality management, or risk (e.g., ICSA, ISO, IRCA, IIA).
• Excellent analytical, communication, and stakeholder engagement skills.
• Ability to manage multiple priorities and deliver high-quality outcomes under pressure.
• Collaborative leadership style which champions quality improvement.

Desirable

• Experience in change management and organisational development.
• Familiarity with digital tools for governance and quality reporting.
• Proven experience leading quality assurance roles.
• Working experience with CQC regulated organisations which have achieved 'Outstanding' ratings.

*Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process

Ready to Take the Next Step?

If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you're looking for a place where you can truly belong, we'd be thrilled to hear from you.

Once we've reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It's a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.

We're excited to learn more about you!

Everyone is Welcome

We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance.

Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence.

Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work - because when people feel they truly belong, they do their best work.

This commitment is not just part of our policy - it's part of our purpose. It reflects who we are, how we lead, and how we grow together.

Other Info

• Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs-including those considered 'spent'-must be disclosed as part of the application process.
• We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.
• Any personal information you provide will be handled in accordance with our company's Privacy Policy, ensuring your data is treated with care and respect.
• Please be aware that we are currently unable to offer visa sponsorship for this position.