Goods on Hold Operative 6 Month Fixed Term Contract

DPD Group UK; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading logistics company in the United Kingdom is seeking a reliable Goods on Hold Operative to join their depot operations team. This pivotal role involves ensuring parcels are visible throughout their lifecycle, resolving customer queries, and handling misrouted or damaged parcels. The successful candidate will have strong communication skills, attention to detail, and experience in a fast-paced administrative or customer-facing role. This position is full-time and requires no remote work.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Free onsite car parking

Health kiosks at locations

Discounted shopping

Milestone days off

Free eye tests

Qualifications

• Proven experience in a warehouse or customer-facing administrative role.
• High level of accuracy, self-motivation, and organization.
• Ability to interact confidently with customers.

Responsibilities

• Accountable for the held parcel process to meet deadlines.
• Resolve customer queries and manage depot collections.
• Ensure accuracy of delivery information on unable to locate parcels.

Skills

Fast-paced administrative experience

Strong communication skills

Attention to detail

Microsoft Office proficiency

Customer interaction skills

Job description

Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team.

In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.

Other key accountabilities will be;

• To ensure all unable to locate parcels have the correct delivery information.
• If any parcels are damaged or open take them to goods on hold area for further investigation.
• To be accountable for requesting further information or returning to the customer.
• Completing the administration of mis-routes and mislabelled parcels.
• Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
• Carry out housekeeping checks.
• Dealing with any customer parcel searches as requested.

Qualifications

• You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
• Demonstrate a high level of accuracy self-motivation and organisation.
• You will have strong communication skills and will be confident interacting with customers over the phone and face to face
• Excellent administration skills with the ability to use Microsoft Office programmes
• Have outstanding attention to finer detail including security awareness.
• Demonstrate the core DPD DNA values of Passion Respect Honesty Flexibility Hard Work and Accountability.

Additional Information :

About our benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today.

Remote Work: No

Employment Type: Full-time

Key Skills

• Change Management
• Cyber Security
• Elevator
• Flexcube
• Airlines

Experience: years

Vacancy: 1