Global Vessel Customer Support Coordinator

Mediterranean Shipping Company; Ipswich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global shipping firm in Ipswich is seeking a Customer Service Coordinator to join their Import Vessel Admin team. The ideal candidate will possess excellent communication skills to address customer inquiries swiftly and effectively. Responsibilities include processing work according to client specifications, managing workload, and supporting team training efforts. The role ensures high service quality and offers competitive salary along with attractive benefits like private health care, a pension scheme, and opportunities for professional development.

Benefits

Competitive salary

Private Health Care for everyone from day 1

Generous pension scheme

Life Assurance 4x salary

22 days holiday including Christmas and New Year

Free parking

On-site artisan restaurant

Discounted gym membership

Cycle to work scheme

Flu vaccines and eye care vouchers

Opportunity to buy or sell up to 5 days holiday

Christmas club saving

MSC Cruises friends and family discount

Full induction day and training provided

Learning and development opportunities

Dress for the day policy

Qualifications

• Strong drive and determination to excel in role.
• Ability to relay accurate and timely information to customers.
• Experience supporting internal and external customers.

Responsibilities

• Manage own workload while communicating effectively.
• Process work in line with client requirements.
• Run KPI reports and discuss findings with the team.

Skills

Excellent communication skills

Teamwork skills

Attention to detail

Administrative experience

Tools

Microsoft Outlook

Job description

A leading global shipping firm in Ipswich is seeking a Customer Service Coordinator to join their Import Vessel Admin team. The ideal candidate will possess excellent communication skills to address customer inquiries swiftly and effectively. Responsibilities include processing work according to client specifications, managing workload, and supporting team training efforts. The role ensures high service quality and offers competitive salary along with attractive benefits like private health care, a pension scheme, and opportunities for professional development.