Global Support & Tactical Operations Analyst

RedCat Digital; Greater London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A global tech company seeks a Support & Tactical Operations Analyst in Greater London. The role requires strong analytical and communication skills to effectively manage and resolve customer issues. Responsibilities include issue investigation, workflow optimization, and supporting operational improvements. This hybrid role involves working in the London office for 2-3 days a week and offers £300 per day on a contract basis.

Qualifications

• Experience in operations or support roles, preferably in a tech environment.
• Ability to triage and investigate customer-impacting issues.
• Strong analytical skills with a focus on operational patterns.

Responsibilities

• Triage and investigate customer issues efficiently.
• Coordinate with internal teams to resolve issues.
• Support continuous improvement initiatives to enhance customer experience.

Skills

Strong communication skills

Analytical thinking

Problem-solving

Workflow optimization

Job description

A global tech company seeks a Support & Tactical Operations Analyst in Greater London. The role requires strong analytical and communication skills to effectively manage and resolve customer issues. Responsibilities include issue investigation, workflow optimization, and supporting operational improvements. This hybrid role involves working in the London office for 2-3 days a week and offers £300 per day on a contract basis.