Global Shipment Support Specialist

Ups; Newbridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

A logistics support company in Newbridge, Scotland, seeks a Customer Services Associate to enhance customer service and support operations. This role involves monitoring shipments, building customer relationships, and processing booking requests. Ideal candidates are skilled in Microsoft Suite and must possess strong communication, problem-solving abilities, and a team player mentality. The position is permanent and requires flexibility in working hours, including weekends.

Qualifications

• Skilled in using Microsoft Suite applications, including Excel and Outlook.
• Must have a thorough understanding of aviation and airline networks.
• Excellent communication and influencing skills needed.
• Strong problem solving and prioritisation skills required.
• Flexibility in working hours is necessary, including potential weekend work.

Responsibilities

• Monitor all shipments daily to ensure timely collection and delivery.
• Work with customers to develop excellent working relationships.
• Ensure patients are informed during the shipping process.
• Process booking requests and generate shipping documentation.
• Liaise with departments to meet customer requirements.
• Coordinate logistics transfers to meet turnaround times.
• Interact with clinical trial sites and manage project documentation.

Skills

Microsoft Suite - Excel, Word, Outlook, Teams, PowerPoint

Excellent communication skills

Problem solving and prioritisation skills

Understanding of Aviation and Airline networks

Team player mentality

Job description

A logistics support company in Newbridge, Scotland, seeks a Customer Services Associate to enhance customer service and support operations. This role involves monitoring shipments, building customer relationships, and processing booking requests. Ideal candidates are skilled in Microsoft Suite and must possess strong communication, problem-solving abilities, and a team player mentality. The position is permanent and requires flexibility in working hours, including weekends.