Global Renewal Manager (f/m/d)

IDnow; Greater London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading digital identity solutions provider is seeking a detail-oriented Global Renewal Manager to oversee contract renewals and enhance customer satisfaction. The role requires strong communication and negotiation skills, with a focus on preserving high retention rates. The ideal candidate will have a Bachelor's degree and experience in SaaS or fintech environments. This role offers flexible working hours and remote work options.

Benefits

Mental health platform access

Training platform access

Support for remote work equipment

Regular onsite gatherings

Paid special leave days

Workcation possibilities

Qualifications

• Proven experience in contract management, renewals, or customer success roles.
• Experience in SaaS, fintech, or technology sectors.
• Detail-oriented approach with strong analytical and problem-solving capabilities.

Responsibilities

• Manage all contract renewals and updates across IDnow's global customer portfolio.
• Coordinate effectively with legal, finance, and delivery teams throughout the renewal process.
• Drive customer success initiatives to improve renewal rates and satisfaction.

Skills

Contract management

Negotiation

Communication

Analytical skills

Customer-focused mindset

CRM systems

Education

Bachelor's degree in Business, Finance, Law, or related field

Tools

Contract management tools

Job description

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability.

The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.

This position is based in Munich, Germany.

We are seeking a detail-oriented and proactive Global Renewal Manager to join our team. This critical role will be responsible for managing our global contract renewal portfolio, ensuring high retention rates, and driving customer satisfaction through seamless renewal processes. The successful candidate will serve as the primary point of contact for contract renewals, working cross-functionally to deliver exceptional customer experiences and maximize revenue retention.

Key Responsibilities

• Manage all contract renewals and updates across IDnow's global customer portfolio,
• Ensure renewal discussions are initiated well in advance of contract expiry dates,
• Handle contract modifications, including adding new service providers and updating terms,
• Coordinate effectively with legal, finance, and delivery teams throughout the renewal process,
• Proactively identify renewal risks and implement mitigation strategies,
• Maintain accurate renewal forecasting and pipeline management,
• Drive customer success initiatives to improve renewal rates and satisfaction,
• Develop and maintain strong relationships with key stakeholders and decision-makers,
• Negotiate renewal terms that align with both customer needs and company objectives,
• Create compelling renewal proposals and presentations.

Preferred Experience

• Bachelor's degree in Business, Finance, Law, or related field preferred,
• Proven experience in contract management, renewals, or customer success roles,
• Experience in SaaS, fintech, or technology sectors is advantageous,
• Strong negotiation and communication skills with ability to influence stakeholders,
• Exceptional organizational skills with ability to manage multiple renewals concurrently,
• Detail-oriented approach with strong analytical and problem-solving capabilities,
• Customer-focused mindset with proactive communication style,
• Experience working with cross-functional teams (Legal, Finance, Operations),
• Proficiency in CRM systems and contract management tools,
• Fluency in English required; additional European languages appreciated.
• Health & Wellbeing:Use your full access to the mental health platformnilo, including 1on1 sessions.
• We valuepersonal and professional development:make full use ofUdemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make yourremote work comfy:we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regularonsite gatherings, internal initiativesand summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of ourpaidspecialleave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with ourWorkcation possibilities.
• In addition to the perks & benefits above, we offerspecific benefits that differ between our locations.
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IDnow applies the principles of non-discrimination and equality: We strive to, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.