Global Operational Compliance Lead

Computershare; Bristol; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A global leader in financial administration is seeking a Global Operational Compliance Lead based in Bristol. This hybrid role involves establishing compliance policies and collaborating with regional teams. Ideal candidates will have experience in compliance operations, excellent communication skills, and the ability to develop effective policies. The position offers flexible work options and a supportive workplace culture.

Benefits

Flexible work options

Health and wellbeing rewards

Employee share purchase plan

Recognition awards and team events

Qualifications

• Experience in a large corporate firm conducting compliance operations.
• Excellent understanding of developing policies and procedures related to operation and compliance.
• Self-starter with the confidence to manage their own development roadmap.

Responsibilities

• Establish processes to monitor ESG data tracking.
• Develop a global matrix of operational policies for Facilities Management.
• Enhance financial tracking mechanisms for project costs.

Skills

Compliance operations experience

Effective communication

Problem resolution

Governance protocol implementation

Policy development

Job description

Job Description

Global Operational Compliance Lead

Location: Bristol (Hybrid)

In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex

We give you a world of potential

Facilities at Computershare manage the global real estate portfolio and associated facilities services that support key stakeholders and their lines of business across regions of North America, EMEA and APAC.

This role is responsible for establishment and monitoring operational Compliance policies, guides, checklists and the adherence of the same by the Facilities teams globally, as directed by the Global Health, Safety, Security & Compliance Manager.

A role you will love

The Global Operational Compliance Lead will comprise part of a small team of SME's who will liaise and collaborate with the Regional Facilities teams, as well as key business stakeholders, internal departmental stakeholders and external facilities providers.

Some key responsibilities:

• Establish processes to monitor ESG data tracking and timely completion across regions, ensuring compliance with global ESG reporting requirements and frameworks.
• Develop and maintain a global matrix of operational policies, procedures, playbooks, and standards for Facilities Management to support strong internal governance and ensure compliance with local regulatory requirements.
• Promote continuous improvement and best practice in facilities operations by fostering compliant, efficient, and cost-effective service delivery. Establish performance metrics and benchmarking tools to monitor and enhance operational outcomes.
• Partner with Finance to implement a structured rental payment review process, enabling Facilities teams to manage invoice processing accurately, promptly, and in an auditable manner, alongside accurate provisioning for make good/dilapidations and depreciation, supporting financial transparency and long-term asset planning.
• Enhance financial tracking mechanisms for project costs, enabling Facilities and Project Managers to maintain compliance and visibility across capital and operational expenditures.
• Develop, improve and review global templates for real estate business cases, in collaboration with the Global Head of Facilities, Regional Heads of Facilities, and Facilities SMEs (e.g. Workplace Occupancy Analyst, Workplace Design Lead), to ensure consistency in format and content.

What will you bring to the role?

The post holder will be able to work in an autonomous post amongst a wider team split across different global regions. They will need to bring experience of devising and implementing governance protocols within alongside being an effective communicator, as collaboration with numerous stakeholders and departments in necessary.

Other key skills required for the role include:

• Experience in a large corporate firm conducting compliance operations and governance. Knowledge of Facilities would be useful, but not essential.
• Communicate and influence debate across small and large groups and develop a strong rapport with team members across the organisation.
• Excellent understanding of developing policies and procedures as they relate to operation and compliance.
• Externally, the role holder must be able to engage with property counterparts, to express Computershare's needs and gather feedback for further consideration.
• An ability to resolve problems - able to probe for further information or a greater understanding of the problem and makes rational judgements from the available information and produces workable solutions to problems.
• Self-starter with the confidence to shape and manage their own roadmap of short, mid, and long-term development.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all.