Global O2C Manager: Order to Cash & Escalations (Remote)

Pearson; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global education company is seeking a Customer Service Manager to lead the worldwide O2C Customer Service team, ensuring operational excellence and process automation. You will oversee order processing, invoicing, and customer escalations, and work with regional leaders to drive scalability and standardization. The ideal candidate has significant O2C operations experience and strong leadership skills. This role offers a hybrid work environment and the chance to impact global customer service operations.

Qualifications

• Over 8 years of experience in O2C operations with managerial oversight.
• Proven success with global order management within Oracle ERP.
• Expert in driving process automation and improvements.

Responsibilities

• Lead and manage global O2C Service teams across multiple regions.
• Ensure timely execution of order management and invoicing.
• Act as the senior escalation point for complex customer issues.

Skills

Leadership

Oracle ERP

Problem-Solving

Process Improvement

Communication

Job description

A global education company is seeking a Customer Service Manager to lead the worldwide O2C Customer Service team, ensuring operational excellence and process automation. You will oversee order processing, invoicing, and customer escalations, and work with regional leaders to drive scalability and standardization. The ideal candidate has significant O2C operations experience and strong leadership skills. This role offers a hybrid work environment and the chance to impact global customer service operations.