Global Managed Services Lead – Customer Support & Ops

Kongsberg Norcontrol; Bristol; On-site; GBP 57,000 - 62,000; Full time

Job summary

A leading technology company in Bristol is seeking a Managed Services Manager to oversee exceptional customer service across the UK and Middle East. The successful candidate will lead a team, ensure compliance with methodologies, and communicate effectively with clients. Required qualifications include a management degree and CompTIA or equivalent ITIL Foundation, with a minimum of 5 years in technical support management. The role offers a competitive salary and benefits.

Benefits

28 days annual holiday plus Bank Holidays

Pension; eight percent company contribution

Free onsite car parking

Income Protection, Life, Medical, and Dental insurances

Qualifications

• Minimum of 5 years managing technical support teams
• Strong technical understanding is essential

Responsibilities

• Deliver profitable and efficient Managed Services to customers
• Provide functional management to the support team located in Bristol
• Recruit, train, and develop the customer support team

Skills

Leadership

Team-player

Problem solving

Organised

Communication

Customer service

Education

Degree in management

CompTIA or equivalent ITIL Foundation

Tools

PRINCE2

AGILE

ITIL Managing Professional

Job description

A leading technology company in Bristol is seeking a Managed Services Manager to oversee exceptional customer service across the UK and Middle East. The successful candidate will lead a team, ensure compliance with methodologies, and communicate effectively with clients. Required qualifications include a management degree and CompTIA or equivalent ITIL Foundation, with a minimum of 5 years in technical support management. The role offers a competitive salary and benefits.