Global Desktop & AV Support Specialist

GOODWIN; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading law firm in Greater London seeks a Desktop Support Analyst to provide high quality desktop and mobile support for attorneys and staff. The successful candidate will manage desktop service requests, perform diagnostics, and support software issues in a collaborative environment. With a Bachelor's degree in Computer Science, you should have 2-4 years of experience preferably in a legal setting. Strong communication and teamwork skills are essential for this role as you will engage directly with end users.

Qualifications

• 2-4 years of relevant work experience in a legal or professional services environment.
• Exposure to desktop-related projects and ability to contribute as part of a team.
• Ability to adjust to changing priorities and manage tasks effectively.

Responsibilities

• Provide direct hands-on support to users experiencing desktop issues.
• Perform hardware diagnostics and execute repairs to ensure customer satisfaction.
• Provide first and second level support for software issues.

Skills

Troubleshooting Microsoft Windows

Microsoft Office Suite

Document management systems

Handheld technologies

Strong teamwork

Excellent communication

A strong customer service orientation

Education

Bachelor’s Degree in Computer Science or related field

Tools

Microsoft Active Directory

SCCM

FIM

VMware View

Citrix

Cisco IP Telephony

Job description

A leading law firm in Greater London seeks a Desktop Support Analyst to provide high quality desktop and mobile support for attorneys and staff. The successful candidate will manage desktop service requests, perform diagnostics, and support software issues in a collaborative environment. With a Bachelor's degree in Computer Science, you should have 2-4 years of experience preferably in a legal setting. Strong communication and teamwork skills are essential for this role as you will engage directly with end users.