Global Data Center Service Delivery Lead

Computacenter; Hatfield; On-site; GBP 97,000 - 105,000; Full time

Job summary

A leading IT service provider in the United Kingdom is seeking a Service Delivery Manager to ensure high-quality service delivery and manage customer escalations. The role demands extensive travel and requires a proven track record in operations management and team leadership. Candidates should have at least 5 years of experience in project management and strong stakeholder management skills. The position offers competitive compensation and various employee benefits.

Benefits

Competitive compensation

Long-term career opportunities

Attractive benefit plans

Qualifications

• 5 years of experience working within a project management practice.
• Legal authorization to work in the United States.
• Operational ability in a diverse, large-scale environment.

Responsibilities

• Managing customer escalations and providing reports during incidents.
• Maintaining performance levels for service-related processes.
• Taking ownership of critical incidents and coordinating with teams.
• Ensuring systems and procedures support outstanding service delivery.
• Driving efficiencies within project lifecycles.
• Providing accurate and regular reports on service performance.

Skills

Budget management

Operations management

Service delivery in a datacenter

Process engineering

Team leadership

Lean principles

Stakeholder management

Escalation management

Project management

Microsoft Office Suite

Education

Bachelor’s degree or equivalent job experience

Tools

Smartsheets

ServiceNow

Job description

A leading IT service provider in the United Kingdom is seeking a Service Delivery Manager to ensure high-quality service delivery and manage customer escalations. The role demands extensive travel and requires a proven track record in operations management and team leadership. Candidates should have at least 5 years of experience in project management and strong stakeholder management skills. The position offers competitive compensation and various employee benefits.