Global Customer Operations Strategy & Experimentation Leader

Jobgether; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading global firm is seeking a Global Customer Operations Strategy & Experimentation Leader to define and execute strategic roadmaps. This role will involve driving AI-powered initiatives to enhance operational excellence and measurable business outcomes. Candidates should have 6–10 years of experience in customer operations or related fields, with strong analytical and executive communication skills. Competitive salary and flexible working arrangements are offered.

Benefits

Competitive salary and bonuses

Comprehensive health benefits

Flexible working arrangements

Professional development support

Qualifications

• 6–10 years of experience in customer operations or related fields.
• Proven track record in strategic initiatives with measurable ROI.
• Experience leveraging AI or digital transformation.

Responsibilities

• Define strategic roadmaps for Customer Operations.
• Lead culture of experimentation and pilot initiatives.
• Translate initiatives into execution plans.

Skills

Customer operations experience

Strategic initiative execution

Analytical skills

Executive communication skills

Global mindset

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global Customer Operations Strategy & Experimentation Leader in the United States and United Kingdom.

This role offers a rare opportunity to shape the future of Customer Operations at a global scale. As a strategic, innovative, and operational leader, you will define and execute long-term roadmaps, drive AI-powered experimentation, and translate strategy into measurable business outcomes. You will work across cross-functional teams to design scalable processes, pilot initiatives, and accelerate adoption of transformative technologies. This role demands a combination of strategic thinking, analytical rigor, and hands‑on execution to build a future‑ready, AI‑enabled Customer Operations organization. The position provides significant influence on global operations while enabling rapid learning and continuous improvement.

Accountabilities

• Partner with global Customer Operations leadership to define 3‑to‑5 year strategic roadmaps and transformation plans.
• Align enterprise strategy with customer needs and operational excellence, providing executive‑level insights and scenario modeling.
• Lead a culture of experimentation by designing, executing, and scaling pilots to validate strategy and drive measurable outcomes.
• Develop repeatable frameworks and playbooks for experimentation, ensuring speed, rigor, and cross‑team learning.
• Collaborate on organizational design, talent strategy, and capability building to ensure an AI‑fluent workforce.
• Translate strategic initiatives into execution plans, aligning stakeholders, championing change management, and ensuring measurable business impact.
• Accelerate adoption of AI, automation, and digital transformation across Customer Operations.

Requirements

• 6–10 years of experience in customer operations, strategy, product management, or innovation‑focused roles.
• Proven track record in designing and executing strategic initiatives with measurable ROI.
• Strong analytical, storytelling, and executive communication skills.
• Experience in organizational design, capability development, and digital transformation.
• Global mindset with experience influencing across matrixed, cross‑functional teams.
• Preferred: experience leveraging AI, automation, predictive analytics, or generative AI to deliver business results.
• Comfort with ambiguity and rapid execution in fast‑paced, innovative environments.

Benefits

• Competitive salary with eligibility for annual incentive bonuses.
• Comprehensive health, dental, and vision benefits (US‑based employees).
• Retirement plans including 401(k) with match and Employee Share Purchase Plan.
• Wellness programs, mental health resources, and time‑off initiatives.
• Flexible working arrangements to support work‑life balance.
• Professional development support, study assistance, and sabbaticals.
• Opportunities for global impact and working with cutting‑edge technologies.