Global Account Manager

ZENITH; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading global marketing agency is seeking an experienced Account Manager to oversee client relationships and ensure operational excellence. This role involves engaging with stakeholders across EMEA, NA, and LATAM markets, facilitating network management, and driving business development. The ideal candidate should possess strong organisational skills and the ability to multi-task effectively while working in a hybrid environment. Competitive benefits include flexible working options and wellness support.

Benefits

Work anywhere in the world for up to 6 weeks a year

Reflection Days - additional paid leave

24/7 helpline for personal and professional support

Family friendly policies with 26 weeks full pay

Birthday day off

Qualifications

• Proven experience in working with teams and clients in a hybrid setting.
• Strong organisational skills and ability to multi-task.
• Previous experience working across multiple markets.

Responsibilities

• Engage with multiple stakeholders within Zenith and local market teams.
• Lead the development of monthly network calls and ensure reports are delivered.
• Continuously spot opportunities for client's business growth.

Skills

Strong organisational skills

Ability to multi-task

Experience in hybrid settings

Integrated media experience

Client engagement skills

Job description

Company description

We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses.

Over the years, we have evolved our definition of ROI, as it has changed with the ever- complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media.

Yes, ROI is about delivering Return on Investment; but it’s also about going beyond to deliver a Return on Imagination and more integrated experiences that inspire Growth. Top-line growth for our clients’ businesses, growth for our people and growth for our culture.

Powered by our best-in‑class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading.

This breadth means we deliver Insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes.

It means we deliver more creative media solutions that bring together best-in‑class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients.

It means we adopt new data analytics and value optimisation techniques while building relationships with some of the world’s most exciting start‑ups. We leverage over 30 years of media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward–thinking and accountable to our clients.

At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world’s leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon.

Overview

Coty is one of the world’s leading beauty companies with approximately $9 billion in revenue, a rich entrepreneurial heritage and an iconic portfolio of leading brands. They are the global leader in fragrances, with the number two position in salon hair and number three in colour cosmetics. They are one of Zenith’s top global clients with over 40 markets as part of our network to date.

Coty has an iconic portfolio of more than 60 brands organised into:

• Luxury Fragrances (e.g. Gucci, Burberry, Calvin Klein, Chloé, Marc Jacobs, Hugo Boss)
• Consumer Beauty, including cosmetics, skin and body care (e.g. Max Factor, Rimmel, CoverGirl, Sally Hansen, Adidas)

Exciting Account Manager role on one of the top client of the agency where your strong organisational skills and planning superpowers will come into play whilst talking to the media effectiveness team at Coty, planners in multiple markets and collaborating with the team to achieve greatness.Your ability to multitask is second to none and will be called upon every day.

As a genuine people person who is digitally very proficient, this role will provide you with the opportunity to work across the EMEA, NA, and LATAM markets. You will be working very closely with the Global Network management + Digital & Analytics team + local teams to help ensure the network runs smoothly.

You will report into the Global Business Director and have an account executive report into you.

Responsibilities

Operations and network management

• The role also consists of driving adoption and governance of the centrally developed ecosystems, and leading the network management, billing/invoicing (with the support of the Business Director and Account Executive).
• This will include leading the development of monthly network calls, ensuring trackers and reports are delivered on time, supporting the Business Director with ad‑hoc requests.
• Network management and coordination to ensure accurate reporting of data requested by the global client.

Stakeholder management (Internal and External)

• You will be engaging with multiple stakeholders in Zenith Global as well as local market teams. We have a highly talented and diverse team and support groups that allow us to do our best work. The person we are looking for should be able to manage up/down/across and get things done.
• In terms of Clients, you will interact with the Global media network management team. Again it is critical that you are able to initiate successful engagements with Clients of different levels, expertise and backgrounds.

Business Development

• We grow by ensuring our Client’s businesses grow. Having a growth mindset is imperative.
• You will be expected to continuously spot opportunities to propose to Essity solutions that they need for their business to flourish

Qualifications

Key requirements:

• Proven experience in working with teams and clients in a hybrid setting.
• Ability to be represent the agency in client meetings.
• Strong organisational skills. Ability to multi-task.
• Previous experience working across multiple markets and working with a diverse team.
• Integrated media experience with a good understanding of the digital ecosystem.

Additional information

Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer:

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day‑to‑day work and create time to focus on your well‑being and self‑care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office‑based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).