German speaking Customer Service Specialist

The Language Business; City Of London; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A global technology brand is seeking a German speaking Customer Service Specialist for a maternity cover role. You will provide support to customers via calls, emails, and social media. Ideal candidates should have excellent communication skills and experience in customer service. The position offers a basic salary of £27,500, an end-of-contract bonus of £4,125, and excellent benefits including health insurance and travel reimbursement.

Benefits

24 days holiday plus Bank Holidays

Pension with 6% company contribution

75% reimbursement of travel (up to £120)

Private medical insurance fully expensed

Permanent health insurance

Gym membership subsidy

Life Assurance

Free tea/coffee and subsidized vending

Cultural and subsidized lunch

Qualifications

• Previous experience in customer service or administration preferred.
• Fluency in German is essential.

Responsibilities

• Manage the Customer Service and Email databases ensuring a 24-hour response.
• Communicate with German speaking customers via e-mail and phone.
• Provide support to customers via Social Media platforms.
• Manage requests from distributors, resellers and end users in EMEA.
• Attend product training.

Skills

Fluency in German

Excellent communication skills

Good skills and understanding of social media platforms

Ability to coordinate and resolve customer queries

Job description

Overview

German speaking Customer Service Specialist - maternity cover contract to start as soon as possible until December 2026

Our client is a leading and well established global tech brand who are looking for a German speaker to support customers with calls, emails and live chat for the EMEA territory.

Location

Hybrid role. Working in the office Tuesdays, Wednesdays and Thursdays in the week, Mondays and Fridays from home. It will be 4 days a week in the office for training (for the first month). The office is based in the South West London area (40 minutes direct from Waterloo).

Salary

£27,500 basic salary plus end of contract bonus of 15% of salary (£4,125).

Languages

Fluency in German is essential

Company

Our global client is a world leading brand in the technology industry.

The Job

Your main responsibility will be to support all German speaking business customers with calls, emails, social media and live chat queries and also coordinate product returns from the EMEA territory and will include the following responsibilities:

• Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved
• Communicate with German speaking customers via e-mail and phone and deal with complaints where necessary
• Provide support to customers via Social Media platforms
• Manage requests from distributors, resellers and end users from the EMEA region
• Deal with special product requests from Technical Support
• Attend product training

Candidate Experience / Skills

• Fluency in German is essential
• Previous experience in customer service or administration is a preference
• Good skills and understanding of social media platforms is preferred
• Excellent communication skills
• Ability to co-ordinate and resolve a variety of customer queries

Salary & Benefits

£27,500 + end of contract bonus (15% of salary, £4,125) + excellent benefits including:

• 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
• Pension after two months - 6% contribution from the company
• 75% REIMBURSEMENT OF TRAVEL (up to £120 per month)
• Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
• Permanent health insurance
• Gym membership (up to 50% paid for by the company)
• Life Assurance
• Free tea/coffee and subsidised vending
• Cultural and subsidised lunch AND MORE!!!

Working Hours

38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch)

Please apply now for this role, the role is to start as soon as possible and will last until December 2026

Recruiter contact: Lisa Grimes 020 8503 7766