German Speaking Customer Service Executive

Acorn by Synergie; Copythorne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading employment agency is seeking a German-Speaking Customer Service Executive to support clients in Deeside. This hybrid role involves managing inquiries and coordinating deliveries while ensuring excellent customer satisfaction. Ideal candidates must be fluent in German and English and have prior experience in customer service, especially in logistics. Competitive pay and working hours from Monday to Friday, 9am-5pm are offered.

Benefits

Competitive pay

Hybrid working after probation

Qualifications

• Fluent in German and English (spoken and written).
• Previous experience in customer service, preferably in logistics.
• Strong communication and interpersonal skills.

Responsibilities

• Manage customer inquiries via phone and email in German and English.
• Coordinate orders, deliveries, and returns.
• Liaise with internal teams to resolve issues.

Skills

Fluency in German

Fluency in English

Strong communication skills

Organizational skills

Tools

Microsoft Office

CRM systems

Job description

Overview

German-Speaking Customer Service Executive
Deeside | Competitive Pay | Monday-Friday, 9am-5pm | Hybrid available after probation | Permanent

Introduction

Acorn by Synergie is searching for a German-Speaking Customer Service Executive to join our client, a large manufacturer based in Deeside. Reporting to the Group Logistics Manager, the purpose of the role is to provide support to clients through on-time and in-full delivery of orders, ensuring smooth communication between warehouses, logistics teams, and customers.

Responsibilities

• Manage customer inquiries via phone, email, and other channels in both German and English.
• Coordinate orders, deliveries, and returns, ensuring accuracy and timeliness.
• Liaise with internal teams, including warehousing and logistics, to resolve issues efficiently.
• Maintain accurate records of customer interactions and orders.
• Assist in identifying process improvements to enhance customer satisfaction.
• Support ad hoc projects and administrative tasks as required.

Requirements

• Fluent in German and English (spoken and written).
• Previous experience in customer service, preferably in a logistics or warehousing environment.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to multitask and prioritise in a fast-paced environment.
• Proficiency with Microsoft Office; experience with CRM systems is a plus.

What We Offer

• Monday to Friday, 9:00am-5:00pm working hours.
• Option to work hybrid following a probation period.

Interested?

Apply today or contact Acorn by Synergie for more information!

Acorn by Synergie acts as an employment agency for permanent recruitment