German speaking Customer Service Executive

Language Matters; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing company in the automobile industry is seeking a German speaking Customer Service Executive based in London. The role involves providing exceptional customer service, translating content, and responding to enquiries. Candidates should be fluent in both German and English, with strong communication skills and a background in customer service. This is a permanent position offering a hybrid working environment.

Qualifications

• Fluent in German and English to a native level, both written and spoken.
• Previous experience in customer service or related fields.
• Strong communication and multitasking abilities.

Responsibilities

• Deliver exceptional customer service and upsell products.
• Respond to enquiries via telephone, email, and chat.
• Translate website content from English to German.

Skills

Fluent in German

Fluent in English

Great communication skills

Organisational skills

Ability to multitask

Job description

German speaking Customer Service Executive

Our client is a fast-growing company that specialise within the automobile industry. They are currently looking for an experienced German speaking Customer Service Executive to join their friendly and supportive team based in central London. This is a great opportunity to be part of, where you will have the chance to develop your knowledge in a thrilling industry. This position is a permanent role and offering a hybrid scheme working 2 or 3 days in the office.

Your responsibilities will include:

• Delivering exceptional customer service and selling tickets as well as upselling across the German market.
• Ensuring that all enquiries via telephone, email and chat are being responded to in a timely manner.
• Working closely and cooperatively with other departments of the company
• Translating website content, from English to German.

About you:

The successful candidate will be a customer-focused individual, confident and well-spoken in German as you will be dealing with a variety of customers. As a German speaking Customer Service Executive, you will become part of a diverse, friendly and motivated team within a fast-growing multinational organisation.

Profile:

• Required to be fluent in German and English to a native level, both written and spoken
• Previous experience as a Customer Service Advisor, Client Service Support, Sales Representative or Customer Service Executive
• Ability to multitask and prioritise workload effectively
• Great organisational and time management skills
• Strong communication skills and able to work well in a team
• Be detail-oriented, analytical, driven and motivated

To apply, please send your CV in English and in Word format to Valentina. languagematters is acting as an employment business in relation to this vacancy.

3rd Floor, 9 Irving Street, London, WC2H 7AH