German Speaking Customer Service Advisor

The Recruitment Group; Banbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A mission-driven organization based in Banbury is looking for a German Speaking Customer Services Advisor. This role involves leading client onboarding, providing first-line support, and managing project schedules. Ideal candidates will have at least 2 years of customer service experience and must be proficient in German. The position offers a supportive team environment and a pathway for progression.

Benefits

Fantastic range of benefits

Clear pathway for progression

Supportive team environment

Qualifications

• Minimum of 2 years customer service experience required.
• Professional proficiency in German (both written and verbal).
• Experience in project management related to client onboarding.

Responsibilities

• Lead onboarding for new and existing clients.
• Provide first-line support on the client portal.
• Manage and execute client project schedules.

Skills

Customer service experience

Professional proficiency in German

Project management

Strong communication skills

Organisational skills

MS Office

Zoom

Salesforce

Job description

Overview

We are delighted to be working exclusively with a mission led organisation based in Banbury who are recruiting for a German Speaking Customer Services Advisor to join their team and play a key role in delivering premium client experiences that align with their mission.

In this role, you will be the bridge between post-sale and retention, ensuring a seamless onboarding experience and ongoing support through a cloud-based portal. You will collaborate with internal stakeholders and clients to drive engagement, manage projects, and maintain high standards of service.

Responsibilities

• Lead onboarding for new and existing clients.
• Provide first-line support on the client portal.
• Manage and execute client project schedules.
• Facilitate communication between clients and internal teams.
• Ensure accuracy in contractual documentation and CRM systems.
• Deliver outstanding customer service across all channels.

Requirements / Qualifications

• 2 years customer service experience
• Professional proficiency in German both written and verbal
• Project management experience in client onboarding.
• Strong communication and organisational skills.
• Comfortable using MS Office, Zoom, Salesforce (or similar CRM).
• A proactive, can-do mindset with a passion for client success.

Benefits

Our client offers a fantastic range of benefits with a clear pathway for progression and a supportive team environment.

How to apply

If you&aposre a confident communicator with professional proficiency in German who thrives on building meaningful partnerships, we want to hear from you.

If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.

For more information and to apply click "Apply Now" to submit your application.

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