German Speaking Customer Service

Brook Street; Coventry; On-site; GBP 27,000; Full time

Job summary

A recruiting agency is seeking a Customer Support Representative fluent in English and German to provide premium service in Coventry. This role involves delivering exceptional customer support through various channels, managing enquiries, and contributing to team KPIs. Strong communication and computer skills are essential. If you're passionate about helping others and thrive in a dynamic environment, this could be the perfect fit for you.

Qualifications

• Fluency in English and German (written and spoken).
• Confident using computer systems and quick to learn new tools.
• Strong communication skills and a passion for helping others.

Responsibilities

• Deliver exceptional customer service via phone, email, and social media.
• Log and manage product enquiries and faults accurately within agreed SLAs.
• Provide first-line support and advice to customers.
• Achieve departmental KPIs and contribute to continuous improvement.
• Keep up to date with new products, processes, and regulations through ongoing training.

Skills

Fluency in English and German

Strong communication skills

Confident using computer systems

Job description

Customer Support Representative (English & German Speaking)

Location: Coventry City Centre
Salary: £27,000 per annum

About the Role

We're looking for an enthusiastic and customer-focused Customer Support Representative to join our friendly and dynamic team in Coventry. You'll play a key role in providing a premium level of service to EU and UK customers, ensuring their experience is at the heart of everything we do.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and social media.

• Log and manage product enquiries and faults accurately within agreed SLAs.

• Provide first-line support and advice to customers.

• Achieve departmental KPIs and contribute to continuous improvement.

• Keep up to date with new products, processes, and regulations through ongoing training.

Requirements

• Fluency in English and German (written and spoken).

• Confident using computer systems and quick to learn new tools.

• Strong communication skills and a passion for helping others.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.