German Customer Service Representative - (Hybrid, mostly remote)

ZipRecruiter; Leigh; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

A leading healthcare company is looking for a German Customer Service Representative to join their team, primarily working remotely with occasional in-office shifts. This role involves managing inbound and outbound calls while demonstrating strong product knowledge. Candidates should possess excellent communication skills and be fluent in German. This is a full-time permanent position offering various shifts.

Benefits

Contributory pension scheme of up to 6%

Gym membership discounts

Cycle2Work scheme

Qualifications

• Previous experience in a similar role (but not essential).
• Customer service experience (but not essential).
• Self-motivated with a ‘can do’ attitude.

Responsibilities

• Answering calls from existing and new customers.
• Managing email queries.
• Facilitating calls from B2B and B2C.

Skills

Fluent in German

Attention to detail

Communication skills

Job description

Overview

German Customer Service Representative - (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 x per month in the Office)

Client Profile:

Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities

• Answering calls from existing and new customers
• Proactively dealing with all queries relating to the business
• Taking orders and bookings via external and internal calls
• Managing email queries
• A professional approach with the ability to build rapport with each customer
• Demonstrating extensive knowledge on all product ranges
• Facilitating calls from B2B and B2C

Personal Specification

The successful candidate for the position, will have the following competences:

• Previous experience in a similar role (but not essential)
• Customer service experience (but not essential)
• Self-motivated, with a ‘can do’ attitude
• Attention to detail with high level of communication skills is essential
• German Fluent
• Computer literacy
• A passion to deliver the highest quality for our client’s customers

Shifts

Different shifts available:

• Shift 1 - 5 week rotation (Late Sat) - £26,575
  • Week 1: Monday to Friday. 07:00 – 15:15
  • Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
  • Week 3: Monday to Friday. 11:00 – 19:15
  • Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
  • Week 5: Monday to Friday. 11:45 – 20:00
• Shift 2 - 5 week rotation (Standard) £26,500
  • Week 1: Monday to Friday. 07:00 – 15:15 UK Time
  • Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
  • Week 3: Monday to Friday. 11:00 – 19:15 UK Time
  • Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
  • Week 5: Monday to Friday. 11:45 – 20:00 UK Time
• Shift 3 - 2 week rotation £26,400
  • Week 1: Monday to Friday, 09:45 – 18:00 UK Time
  • Week 2: Monday to Thursday, 09:45 – 18:00 UK Time & Saturday, 08:00 – 16:15 UK Time

Additional benefits

• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Gym membership discounts
• Contributory hospital and health cash plan
• Cycle2Work scheme
• Eye care vouchers
• Free monthly nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailers