Genesis Consultant

Intuitive; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare consulting firm in Greater London is seeking a Genesis OR Consultant to support hospitals and surgical teams with both onsite and remote consulting services. The role requires expertise in da Vinci Surgery practices, operational efficiency, and team training. Candidates should have a Bachelor's degree, 3+ years in healthcare management, strong communication skills, and be willing to travel up to 70%. This full-time position offers a dynamic work environment focused on customer engagement and optimizing robotic surgery programs.

Qualifications

• Minimum of 3 years of proven professional experience in healthcare or hospital management.
• Demonstrated experience working in or with Operating Room departments.
• Strong communication and interpersonal skills with the ability to present confidently.

Responsibilities

• Develop deep expertise in the use and application of Intuitive technologies.
• Independently manage assigned territory balancing consulting with administrative tasks.
• Design and deliver targeted consulting and educational initiatives.

Skills

Sales Experience

Direct Sales

Healthcare Management

Customer Engagement

Communication

Education

Bachelor's degree (B.A./B.S.)

Tools

Microsoft Office

Project Management Tools

Job description

Primary Function of Position

The Genesis OR Consultant plays a key role in supporting hospitals and surgical teams by delivering both onsite and remote consulting services. This role is focused on identifying and implementing best‑in‑class practices for da Vinci Surgery across areas such as robotic program standardization, operational efficiency, team training, cost management and block time utilization.

Working in close partnership with hospital leadership and cross‑functional teams including Sales, Marketing, Customer Training, Customer Service and Technical Support. The consultant ensures that each customer is equipped to successfully launch, optimize and sustain a high‑performing robotic surgery program.

Roles and Responsibilities

Build and Maintain Expert Knowledge

• Develop deep expertise in the use, application, troubleshooting and proper handling of Intuitive technologies, instruments and accessories.

Territory and Time Management

• Independently manage your assigned territory, balancing customer consulting engagements with administrative responsibilities.

Plan and Execute Consulting Programs

• Design and deliver targeted Genesis OR consulting and educational initiatives to strategically selected customer accounts.

Lead Complex Customer Engagements

• Drive long‑term multi‑layered consulting engagements by collaborating with hospital stakeholders and cross‑functional Intuitive teams (Sales, Services, Marketing, Customer Training) to provide customized actionable solutions. This includes:
  • Identifying challenges, utilization barriers and strategic opportunities
  • Aligning with hospital key stakeholders on priorities and implementation plans
  • Tracking progress and maintaining regular communication based on shared timelines

Deliver High‑Impact Consulting Services

• Provide in‑person and virtual consulting services focused on key operational areas such as:
  • Workflow standardization
  • OR efficiency improvements
  • Staff training and onboarding
  • Cost containment strategies
  • Block scheduling optimization
  • New system integration

Cross‑Team Collaboration and Knowledge Sharing

• Promote strong collaboration among Genesis and cross‑functional partners to meet shared implementation goals and customer success milestones.

Data Analysis and Insight Generation

• Analyze customer usage patterns and performance data to tailor consulting engagements and demonstrate value through measurable outcomes.

Collaborate Across Functions

• Work closely with Sales and Marketing to ensure alignment on customer strategy and execution.
• Engage with internal stakeholders to define metrics and continuously improve the quality and impact of Genesis content and services.

Customer Feedback and Issue Reporting

• Proactively gather and report customer feedback or concerns through appropriate internal channels to ensure rapid resolution and continuous improvement.

Qualifications

• Bachelor's degree (B.A./B.S.) preferred; equivalent clinical, medical or healthcare‑related experience also considered.
• Minimum of 3 years of proven professional experience in healthcare or hospital management, ideally in a B2B sales role or a hospital‑based leadership position.
• Demonstrated experience working in or with Operating Room departments.
• Strong track record of achieving results through effective team collaboration.
• Strong communication and interpersonal skills with the ability to confidently present to diverse audiences and group sizes.
• Thrives in a dynamic, high‑energy and fast‑paced environment.
• Flexible and adaptable with work schedules, including occasional extended hours.
• Strong business acumen and the ability to operate effectively within key stakeholder healthcare environments.
• Ability to communicate clearly and consistently across multiple organizational levels.
• Training or certification in Lean Six Sigma or Change Management is a plus.
• Proficiency in Microsoft Office and/or equivalent tools; experience with project management and a strong record of leading complex customer‑facing initiatives related to OR efficiency, productivity or cost containment.
• Fluency in English and the local language (as applicable).
• Willingness to travel up to 70%.
• A minimum of 24 months in this role is expected before eligibility for internal mobility to other positions within the organization.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Remote Work: Yes

Employment Type: Full‑time

Key Skills: Sales Experience, Direct Sales, Hyperion, Financial Services, Financial Concepts, Banking, Oracle EBS, Securities Law, Peoplesoft, Oracle, Financial Management, Workday

Experience: years

Vacancy: 1