Generalist Advisor Project Lead

Bryson Charitable Group; Belfast; Hybrid; GBP 33,000; Full time

Job summary

A community support organization in Belfast is seeking a Generalist Advisor Project Lead to oversee a team delivering vital advice on energy efficiency and benefits. This role involves staff training, project monitoring, and operational leadership to support vulnerable customers facing debt issues. Applicants should have relevant qualifications and at least 2 years of direct experience. The position offers a hybrid working model with a competitive salary.

Benefits

Pension Fund

Sick pay

Qualifications

• 2 years' experience in energy efficiency and benefits advice within the last 5 years.
• Experience using Microsoft Office, including Excel.
• Clean driver's license and access to transport.

Responsibilities

• Lead the energy and benefits advice project operationally.
• Recruit and train staff for the project.
• Monitor service effectiveness and achieve KPIs.

Skills

Operational leadership

Energy efficiency advice

Microsoft Office

Report writing

Education

OCN NI Level 3 Certificate in Generalist Advice

Tools

Excel

Benefit Assessment software

Job description

Overview

Generalist Advisor Project Lead C/GAPL/B/825

Permanent*

Belfast/Hybrid

(Monday – Friday)

35 hours per week

£32,250 per annum

Purpose of Job

For Your Benefit is an advice service delivered on behalf of Power NI by Bryson Care. We are seeking a Generalist Advisor Project Lead who will lead and drive the work of a dedicated team in the delivery of a service to help tackle debt issues and provide a practical support package to vulnerable customers. The service offers advice and information on benefits, energy efficiency, referral to schemes, budgeting and managing energy debt.

What you’ll be doing

• Provide operational leadership for the energy and benefits advice project.
• Recruit and provide staff induction and training.
• To contribute to and achieve key performance indicators (KPIs).
• Identify, prioritise and allocate referrals in partnership with Power NI.
• Organise and implement a referral system.
• Ensure strict management of electronic files and maintain accurate written and computerised records.
• Monitor effectiveness of the service and facilitate evaluations in accordance with Quality Initiatives.
• Provide monthly reports on progress and customer case studies.
• Promote the service at meetings and events as requested by your line manager.
• Attend regular meetings (internal and external) as required.
• Work in partnership with a range of professionals and agencies as required.
• Ensure a high-quality service is delivered in line with best practice.

Essential Criteria

• OCN NI Level 3 Certificate in Generalist Advice or equivalent qualification
• Minimum of 2 years’ experience in providing Energy efficiency advice and Benefits advice, application and support (in the last 5 years)
• Experience in using Microsoft Office, Excel and Benefit Assessment software
• Clean drivers’ licence, access to transport and Business (Class) Car Insurance for the vehicle and driver

Desirable Criteria

• Experience of dealing with the Social Security Benefits system (including knowledge of the Universal Credits System and PIP (Personal Independence Payment)

Application details

*Initial funding for 12 months, plans for continuation

Please note, we reserve the right to close this role early.

Benefits

• Pension Fund
• Sick pay