General Services Manager

Sodexo Ltd; City Of London; On-site; GBP 51,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a General Services Manager to oversee service delivery for an FMCG client in London. This role entails ensuring compliance with safety standards, driving team engagement, and achieving financial and operational targets. Candidates should possess proven leadership in facilities management and strong financial acumen. This position requires exceptional communication skills, IOSH certification, and fluency in English, making it ideal for those with a people-first mindset.

Benefits

10% performance bonus

Qualifications

• Proven leadership in facilities management within an outsourced environment.
• Strong financial and commercial acumen.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead daily delivery of FM services, ensuring performance meets service level agreements.
• Be the point of contact for client relations, issue resolution, and service escalation.
• Drive employee and guest experience in alignment with values.

Skills

Leadership in facilities management

Financial acumen

Communication skills

Health & safety knowledge

Relationship-building

Education

IOSH certification

NEBOSH or equivalent

Job description

Job Title: General Services Manager

Location: London

Hours: 40 hours per week, Monday to Friday

Salary: Up to £60,000 per annum plus 10% bonus

Role Overview

Asthe General Services Manager, you will be the on-site lead for delivering high-quality Integrated Facilities Management services for a prestigious, market‑leading FMCG client. You will be accountable for creating exceptional service experiences for employees and guests, while achieving contractual KPIs, driving operational excellence, and embedding a culture of continuous improvement.

This is a people‑first leadership role, requiring strong client relationship skills, team management, and a proactive, solutions‑driven mindset.

Key Responsibilities

• Lead daily delivery of FM services, ensuring performance meets or exceeds all service level agreements.
• Be the on-site point of contact for client relations, issue resolution, and service escalation.
• Drive employee and guest experience in alignment with Sodexo and Unilever values.
• Lead, coach, and manage the on-site team, fostering a one‑team culture.
• Ensure full compliance with health, safety, and statutory requirements.
• Collaborate with finance and central teams to manage budgets, reporting, and forecasts.
• Identify opportunities for innovation, efficiencies, and contract growth.

What We’re Looking For

Essential:

• Proven leadership in facilities management within an outsourced environment.
• Strong financial and commercial acumen.
• Excellent communication and relationship‑building skills.
• Knowledge of health & safety, compliance, and contract governance.
• IOSH certification and fluency in English (spoken and written).

Desirable:

• NEBOSH, BIFM, or equivalent professional qualifications.
• Familiarity with Sodexo systems and processes.
• Background in leading operational transformation or workplace experience initiatives.

Key Outcomes

• Delivery of 5‑star service aligned with client and contractual expectations.
• Full compliance with safety and risk management standards.
• Strong team engagement and effective people management.
• Achievement of financial targets and operational KPIs.
• Site recognised for service excellence and innovation.