General Practice Assistant

NHS; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in Telford is seeking a motivated General Practice Assistant to enhance patient care by supporting the clinical and administrative teams. The ideal candidate will have experience within the NHS, strong communication skills, and a commitment to ongoing development. This full-time role includes basic clinical duties, patient interaction, and administrative support, with opportunities for training and career advancement.

Benefits

Career development opportunities

Supportive team environment

Access to training programs

Qualifications

• Experience of working within the NHS.
• Good communication and interpersonal skills.
• Willingness to undertake training and commit to ongoing learning.

Responsibilities

• Assist with phlebotomy and ECGs.
• Record and document vital signs.
• Support the clinical and administrative teams.

Skills

Communication skills

Organisational skills

Customer service

Phlebotomy

IT proficiency

Education

GCSEs in English and Maths

Tools

EMIS

Microsoft Office

Job description

This is an exciting opportunity for a motivated, compassionate and reliable General Practice Assistant (GPA) to join our multi-disciplinary practice team.

We are a close working and dynamic team who are passionate about developing and delivering excellent quality local services to meet the needs of our patients.

Due to our practice joining a Primary Care Network, we are looking to expand our practice team by seeking to employ a General Practice Assistant (GPA) under the ARRS scheme. Our team comprises of 4 GP Partners, 4 Salaried GPs, 3 Practice Nurses, 2 HCAs and a supportive and dedicated Administrative Team.

We have a strong culture of learning and staff developmentand will actively support and encourage development in any areas of specialinterest.

Main duties of the job

This is a full time position offering an excitingopportunity to support both the clinical and administrative teams in deliveringhigh-quality patient care. It will involve basic clinical duties and alsoadministrative skills.

You will play a key role in improving workflow, reducing clinician workload, and enhancing patient experience. Training will be provided and we have a strong commitment to learning and development.

You will have a clinical and administrative mentor during your probation/training period and will be expected to understand the Competency Framework and all that this entails.

The role will include work on occasional Saturdays and evenings on a rota basis for Extended Access cover.

About you :

• Looking to work full time and with a desire to work as part of a supportive and enthusiastic team
• Experience working within the NHS
• Have good computer skills and offer excellent customer service.

About us :

• Forward thinking, innovative and high achieving GMS practice with a proactive approach to preventative medicine
• Patient list size of 15,300+ patients.
• We are well-equipped and use the latest technology which enables us to offer a variety of in-house services.
• Our modern pleasant building offers both free parking and disabled access.
• Consistently achieve high QOF standards
• EMIS Web and Docman 10 software
• Opportunities to develop areas of specialist interest
• Rated Good by CQC

About us

Our mission is to strive for the highest possible standards of quality personal care in which you are treated with dignity, respect and in strict confidence. Principles of equality and non-discrimination, regardless of race, religion, beliefs, gender or sexual orientation, are very important to all of us.

Job responsibilities

JOB RESPONSIBILITIES:

Clinical Support

• Use and maintain information reporting systems and databasesrelevant to the position using EMIS
• Record and document vital signs (e.g. blood pressure, pulse,temperature)
• Assist with phlebotomy, ECGs and chaperoning. Provide basictreatment room duties.
• Support annual health checks and long-term conditionmonitoring
• Run medication safety audits in conjunction with the clinical team and highlight patients that require clinical review e.g. inresponse to MHRA / national patient safety alerts, the local incentive scheme,quality and outcomes framework (QOF) or local updates

Administrative Support

• Support the clinical team with medication reviews,hospital discharge letters and the Drug Monitoring system.
• Support the administrative team with clinical coding, summarising and achieving QOF targets as required

Practice Operations

• Participate in team meetings, training sessions, and servicedevelopment activities
• Communicate effectively with colleagues, patients, andexternal agencies
• Maintain confidentiality and follow practice policies andprocedures
• Participate in an annual individual performance review(appraisal)
• Able to apply confidentiality, tact and diplomacy inconducting the duties required of this role
• Manage a workload effectively and operate independently

Training & Development

• Full in-house induction and ongoing support
• The practice can support you with career development such asthe NHS England General Practice Assistant Certificate Programme

Theremay be, on occasion, a requirement to carry out other tasks, this will bedependent upon factors such as workload and staffing levels

Person Specification

Experience

• Experience of working within the NHS
• Experience of working in Primary Care
• Experience of working in a GP practice

Qualifications

• GCSEs in English and Maths
• Administrative experience and good organisational skills
• Strong communication and interpersonal skills
• Phlebotomy, ECGs and basic treatment room clinical skills
• Proficient in basic IT systems, including Microsoft Office
• Ability to manage workload and work independently under supervision
• Friendly and professional manner with patients and colleagues
• Willingness to undertake training and commit to ongoing learning is essential for this role
• Ability to communicate effectively and professionally with both patients and colleagues
• Ability to work with confidential sensitive information and understand boundaries
• Competent and confident in the use of Microsoft Office applications
• Experience working in a general practice
• Awareness of medical terminology
• Ability to think on feet
• Knowledge of clinical coding
• Knowledge of EMIS and clinical systems
• Understanding of QOF and primary care targets
• Care Certificate or equivalent qualification
• Experience of handling data with a high level of accuracy

Knowledge and Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Experience with clinical risk management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.