General Porter - BANK

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 18,000 - 24,000; Full time

Job summary

A large health organization in Wales is seeking a porter to provide essential support across the hospital, including transporting patients, collecting waste, and delivering meal trolleys. The role requires good communication skills and teamwork, with flexible shifts. NVQ level Three in Customer Service is desirable. Join us to help make a difference in the community.

Qualifications

• Able to communicate sensitively with patients and their families.
• Experience in a similar post is desirable.

Responsibilities

• Transport patients to wards and departments.
• Collect waste and deliver meal trolleys.
• Support various services within the hospital.

Skills

Good communication skills

Tact and diplomacy

Education

Good standard of secondary education

NVQ level Three in Customer Service

Job description

Overview

Portering Services provides essential support to all areas of the hospital. The porter will be expected to react to the various challenges within the working environment, and the workload may be increased due to external influences including the environment, weather, patient capacity etc. The porter will work as part of a team contributing to the smooth running of the service, providing an efficient and effective response to requests for patient movement, assistance in emergency situations, collection and delivery of samples and medicines, whilst ensuring that other tasks such as delivery of meal trolleys, linen, goods and mail etc are carried out in a timely manner. A flexible approach is essential and the post holder will be expected to use own initiative.

Main duties of the job

Carry out duties as part of a team and individually to support the services within BCU. Collect waste from all areas of the site, transport patients to wards and departments, and transport meal trolleys. Communicate well and follow instructions given by management. This role includes day, night and weekend shifts. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. We are committed to promoting equality and diversity, and welcome applicants under the “Disability Confident Employer” scheme.

Recruitment and communications

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email address registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an English submission.

Detailed Job Description And Main Responsibilities

You will be able to find a full job description and person specification attached within the supporting documents or by clicking “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• Good standard of secondary education

Desirable criteria

• NVQ level Three in Customer Service

Experience

Essential criteria

• Able to demonstrate good communication skills, being able to communicate sensitively with patients and their families often in difficult circumstances
• Able to demonstrate tact and diplomacy when working with others

Desirable criteria

• Experience in a similar post