General Manager (XN10)

NHS; Leeds; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading healthcare organization in Leeds is seeking a General Manager to provide operational leadership and manage clinical service units. The ideal candidate will have a track record of effective management in the NHS, focusing on patient-centered quality care and innovative service delivery approaches. This role requires strong leadership skills and the ability to work under pressure, making impactful decisions in a dynamic environment.

Qualifications

• Experience of successful operational management at a middle/senior management level.
• Knowledge and experience of budgetary management.
• Proven leadership skills in a healthcare setting.

Responsibilities

• Manage the clinical service unit ensuring quality delivery.
• Provide leadership to a team of managers.
• Champion patient-centered care ensuring quality and safety.

Skills

Strong negotiation skills

Leadership abilities

Analytical skills

Ability to work under pressure

Education

Degree level or equivalent professional qualification

Job description

TheGeneral Manager is a key role within the CSU leadership triumvirate alongsidethe Clinical Director and Head of Nursing. The triumvirate team iscollectively accountable for building the strategic and operational directionand delivery of urgent and emergency care and response in partnership withcity system colleagues.

Theclinical service unit is a busy and fast paced environment, so the postholder must be adaptive to change and able to make rapid balanced decisionsto enable best care for patients and support for staff.

Youwill be an experienced operational manager with masters level qualificationsand experience in a demanding senior management role within a complexorganisation.

Youwill have a proven track record of leading change and deliveringimprovements, preferably across unplanned services. You should have adetailed working knowledge of NHS practices and procedures.

Weare looking for a senior manager with experience in managing and leadingadministrative and clinical teams across a diverse range of services. Youshould have the ambition and drive to develop the team to deliver new andinnovative ways of working Urgent Care has the aim of being demonstrably thebest CSU for partnership working in the country - you need to play your partin achieving this ambition.

Expected ShortlistingDate

29/09/2025

Planned InterviewDate

06/10/2025

Main duties of the job

Thepost-holder will:

Provide strong leadership to a well-established and highly performing team

Line manages a senior team including two service managers and two businessmanagers

Act as the CSU lead to deliver the performance and financial objectives forthe CSU

Provide leadership in delivering the CSUs priority areas, such as clinicalservice development, contracting, business cases, the Trust 7 annualcommitments and Leeds Improvement Method value streams

Support the Head of Nursing and Clinical Director in deciding the strategicdirection and management priorities for the CSU

Champion patient-centered care ensuring safety; quality and patientexperience are embedded in everything we do.

About us

Workingalongside a range of healthcare, medical and scientific colleagues, LTHTcontributes to life in the Leeds region, not only by being one of the largestemployers, but by supporting the health and wellbeing of the community andplaying a leading role in research, education and innovation. We all cometogether to deliver the outstanding level of care were known for to over onemillion patients a year.

UCincludes three EDs including the Childrens ED across our two main sites inLeeds. We have a new large Same Day Emergency Care Unit for medical andelderly patient care needs and host two Acute Medicine wards supporting anintegrated medical approach to Acute Medicine and great leadership alongacute pathways. We deliver a Primary Care Access Line that serves over 45,000calls from city partners with rapid access to clinical advice. We employ over10,000 staff and serve 22,000 Emergency Department attenders per annum.

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.

Job responsibilities

JOBPURPOSE/SUMMARY

Thepost holder will manage a clinical service unit or clinical support unit,comprising a number of specialties or support services supporting theClinical Director, the post holder will be responsible for the overalldelivery of service, quality, financial and other targets as determined bythe Executive Directors. Inpartnership with the Clinical Director, the post holder will be responsiblefor business, workforce and financial planning within his/her own unit andwill work closely with other managers and clinicians to support Trust-wideobjectives.

In partnership with the Clinical Director, responsible for the management ofidentified clinical and/or related services within a unit

Manage the performance of the unit against key targets and measures

Ensure that resources are deployed effectively and that robust processes arein place to support the provision of efficient, high quality, services

Developing and sustaining capacity and capability in the unit

Ensure that the clinical activities are appropriately recorded in order tomaximise income opportunities related to service provision

Engaging on behalf of the unit with internal and, where appropriate, externalstakeholders; promoting partnerships and co-operative working

Ensure business continuity and risk management arrangements are in place inthe unit

Contribute to the delivery of Trust objectives

PRINCIPALDUTIES & AREAS OF RESPONSIBILITY

In partnership with the Clinical Director, manage the performance of theunit, providing regular reports to the Chief Operating Officer/Deputy ChiefExecutive

Management of delegated pay and non-pay budgets and maintaining financialbalance

Responsible for ensuring robust processes are in place for patientadministration and to record and code activity within the unit, ensuringincome is received

Leads the development of business cases whether for changes to service, newequipment or new posts

Line management of designated unit staff, for exampleService/Business/Patient Service Manager(s)

Ensure regular and effective appraisal and personal development planning forstaff who work in the unit

Leads service planning and strategy within the unit, engaging with ClinicalDirector, Head of Nursing (or equivalent) and corporate functions

Ensures the involvement of patients, staff and other stakeholders in serviceplanning and development including communicating major change to staff andother stakeholders

Responsible for ensuring that local and national policies are properly andconsistently interpreted and implemented within the unit

Responsible for agreeing and delivering Service Level Agreement contracts inconjunction with corporate services and other stakeholders

Develop management capability within the team, providing supervision,coaching and mentorship to others and supporting managers in this process

In partnership with the Clinical Director and Head of Nursing (or equivalent)responsible for ensuring that conduct, poor performance/capability andgrievance issues are addressed within the unit in line with Trust policy.

Responsible for co-ordinating and maintaining the unit risk register andagreeing actions plans to manage risks

Work with the Clinical Director and Head of Nursing (or equivalent) to ensurecomplaints relating to services are managed within local and nationalstandards and action plans are agreed, implemented and monitored to ensurelearning within the unit and wider Trust

Responsible for ensuring Serious Untoward Incidents or other seriousincidents are reported, investigated, resolved and recorded in line withpolicy

Works jointly with Clinical Director, Head of Nursing (or equivalent) andother clinical staff to ensure there is a clinical audit programme in place.Identify areas of practice that are to be subject to clinical audit inconjunction with the Clinical Director and Head of Nursing (or equivalent)and delegate appropriate resources to undertake this work

Support the Head of Nursing (or equivalent) in ensuring that the Patient& Public Involvement Initiative is implemented within the unit

Identifies and leads projects to modernise and improve service delivery andpatient access. Ensure service is managed and supports the most effectivepatient pathways working with other services to secure a whole systemsapproach to patient care

Take part in the Senior Managers on call rota, ensuring that senior managersand clinicians within the unit are equipped to act in the event of MAJAX

Lead specific project work as directed by the Chief Operating Officer/DeputyChief Executive and support others within the unit in this process

Deputise for the Chief Operating Officer/Deputy Chief Executive as directed

Contribute to Trust-wide policy and/or policy development as delegated by theChief Operating Officer/Deputy Chief Executive

THELEEDS WAY VALUES

Ourvalues are part of what make us different from other trusts, so we see thisas a strength, as well as a responsibility. They have been developed by ourstaff and set out what they see as important to how we work. Our five valuesare:

Accountable

Empowered

Allour actions and endeavours will be guided and evaluated through these values

Additionally,the following are core values which relate specifically to this post:

Commitment to ensuring the delivery of high quality evidence-based care

Professional image and positive approach to problem solving

Maintain and promote positive working relationships with others

Commitment to own personal and professional development and the developmentof others within the team

Honesty and integrity, with a positive attitude to change

Tolerance, understanding, tact and diplomacy

Positive and proactive towards staff and patients

Promotes a culture of equality, mutual respect and diversity

WESTYORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)

LeedsTeaching Hospitals NHS Trust is part of the West Yorkshire Association ofAcute Trusts (WYAAT), a collaborative of the NHS hospital trusts from acrossWest Yorkshire and Harrogate working together to provide the best possiblecare for our patients.

Bybringing together the wide range of skills and expertise across WestYorkshire and Harrogate we are working differently, innovating and drivingforward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHSTrust this is your opportunity to be a part of that change.

WYAATis the acute sector arm of the West Yorkshire and Harrogate Health and CarePartnership, one of the largest integrated care systems in the country. ThePartnerships ambition is for everyone to have the best possible health andwellbeing, and the work of WYAAT, and each individual trust, supports thatambition.

INFECTIONCONTROL

Thejobholder must comply at all times with the Leeds Teaching Hospitals NHSTrust Infection Control policies, in particular by practising UniversalInfection Control Precautions. Hand hygiene must be performed before andafter contact with patients and their environment.

HEALTHAND SAFETY / RISK MANAGEMENT

Allstaff are responsible for working with their colleagues to maintain andimprove the quality of services provided to our patients and other serviceusers. This includes complying at alltimes with the Leeds Teaching Hospitals NHS Trust Policies, including Healthand Safety policies, in particular by following agreed security and saferworking procedures, and reporting incidents using the Trust IncidentReporting system

TRAININGAND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT

Thejobholder must take responsibility in agreement with his/her line manager forhis/her own personal development by ensuring that Continuous ProfessionalDevelopment remains a priority. Thejobholder will undertake all mandatory training required for the role.

COMMUNICATION& WORKING RELATIONSHIPS

Agrees and co-ordinates actions with other units to ensure co-operative working, e.g.between bed-holding and clinical support units

Uses highly developed influencing and collaboration skills in serviceplanning and works closely with senior finance managers and budget holders toensure that financial plans are developed and delivered within agreedbudgets.

Uses interpersonal, organisational and communication skills to manageunit performance and staff

Develop successful working relationships with internal and externalcustomers, commissioners, educational and charitable institutions, andservice providers

Communicates highly complex, sensitive and contentious information to amultidisciplinary team, e.g. changes to services, staffing levels or ways ofworking where there are barriers to acceptance and a significant degree ofhostility. Highly developed interpersonal and communication skills arerequired to motivate, empathise with and reassure staff, patients and carersin these situations.

Communicates with staff and other stakeholders in situations where there willbe significant hostility, antagonism and resistance and using the highestlevel of communication skill will be required to manage and reconcile theseconflicting and opposing views, for example, in major change managementsituations

The post holder will be required to deliver highly complex, sensitive andcontentious information to senior managers, Board members and externalstakeholders, including on occasions, the press, in situations when messages,open to challenge, will need to be delivered.

Active involvement with clinical Networks

Person Specification

Qualifications

• Educated to degree level or equivalent professional qualification
• Willingness to undertake training and development as identified through the Personal Development Planning process

Skills & behaviours

• Strong negotiation and influencing skills, Tact and diplomacy, Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
• Working well under pressure of time and resources, Fair, honest and consistent in approach, Self management, demonstrating resilience
• Maintain systems for keeping abreast of changes in the NHS, Ability to deliver service redesign projects, Ability to monitor, maintain and improve service delivery
• Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust; proven track record in the development and delivery of business plans and cases
• Ability to anticipate problems, appraise risks and make effective decisions, Analytical skills, literacy and numeracy. Ability to analyse highly complex data and formulate reports
• Personal commitment, enthusiasm and professional drive to lead and innovate, Able to communicate in a highly complex service relating information to senior managers and external customers
• Excellent presentation skills using a range of techniques, software and equipment
• Ability to broker agreements across organisational boundaries to deliver agreed pathways and processes

Experience

• Experience of successful operational management at a middle/senior management level, Knowledge and experience of a range of management disciplines
• Budgetary management, Operational and business planning and implementation and options appraisal, Knowledge of workforce planning principles and practice
• Demonstrates ability to develop and utilise effective professional networks, Management of staff from a range of professional and occupational backgrounds
• Sound understanding of the NHS plan and modernisation agenda, Comprehensive knowledge and practical understanding of financial and commissioning frameworks. Understanding of PBR and its impact
• Capacity planning, managing waiting lists and developing business cases, Comprehensive knowledge of NHS Improvement Plan and timescales for delivery
• Knowledge of performance management principles and practice, Proven leadership skills
• Safety; HR Guidance and National Service Frameworks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.