General Manager - PCCS

NHS; Manchester; On-site; GBP 64,000 - 75,000; Full time

Job summary

A leading healthcare provider in Manchester seeks a General Manager to oversee the Paediatric Critical Care & Surgery Division. Key responsibilities include managing service delivery, performance targets, and strategic planning to ensure excellence in patient care. The ideal candidate will possess strong leadership and project management skills and have significant experience in an NHS setting. Salary ranges from £64,455 to £74,896 annually.

Qualifications

• Managerial experience or qualification equivalent to a postgraduate diploma.
• High-level knowledge of NHS management.
• Proven experience of managing healthcare services.

Responsibilities

• Lead service delivery across multiple specialties.
• Manage performance targets and quality metrics.
• Develop and implement transformation plans.

Skills

Leadership

Performance management

Project management

Negotiation skills

Analytical skills

Education

Graduate or equivalent level of experience

Master's degree or equivalent experience

Job description

Overview

Mancheste r University NHS Foundation Trust is seeking a dynamic General Manager (Band 8B) to join the Paediatric Critical Care & Surgery Care Division and manage a portfolio of high impact clinical specialties within the Specialist Surgery Clinical Service. Specialties within this include ENT, Urology, Paediatric Surgery, Cleft Lip & Palate Services, and Nephrology.

The closing date is 01 October 2025

Responsibilities

The General Manager will report to the Clinical Director and be responsible for the operational delivery, strategic planning, and performance management of the assigned services. Main duties include:

• Lead service delivery across the assigned specialties, ensuring excellence in clinical standards and patient experience.
• Manage performance targets including waiting lists, finance, and quality metrics.
• Develop and implement transformation plans and service improvements.
• Engage and motivate multidisciplinary teams to deliver best practice care.
• Oversee financial planning, budget management, and resource allocation.
• Build strong relationships with internal and external stakeholders including commissioners, local authorities, and patient groups.
• Ensure compliance with clinical governance, safeguarding, and health & safety policies.
• Participate in oncall duties as part of the Specialist Hospital Clinical Group.

About us

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and operates at scale across Manchester, Trafford and beyond. We champion collaborative working and transformation, empowering our 30,000 workforce to pursue ambitious goals. We set standards that other Trusts seek to emulate, providing breadth of opportunity.

We have created a digitally enabled organisation to improve clinical quality, patient and staff experience, operational effectiveness, and drive research and innovation through the Hive Electronic Patient Record system launched in September 2022.

We are a major academic Research Centre & Education provider, with a robust infrastructure to facilitate high-quality research. We are also advancing our Green Plan to make healthcare more sustainable.

At MFT, we foster a culture of inclusion and equal opportunities, ensuring fair, open and transparent career development while safeguarding health and wellbeing as we shape the organisation together.

Job responsibilities

The General Manager is responsible to the Clinical Director for the delivery of all patient services within the Clinical Service. Key responsibilities include:

• Supporting the Clinical Director in managing all services and resolving urgent issues.
• Leading service transformation and improvement initiatives.
• Ensuring performance standards are met and infrastructure supports required levels.
• Promoting a shared vision and culture of collaboration among staff.
• Managing financial targets and budgets across multiple clinical services.
• Developing strategic plans and contributing to policy decisions across Greater Manchester.
• Ensuring equality and addressing health inequalities in operational and strategic plans.
• Managing service managers and supporting workforce planning and development.
• Ensuring compliance with clinical governance and national standards.

Person Specification

Qualifications

• Graduate or equivalent level of experience.
• Managerial experience or qualification equivalent to post graduate diploma.
• Master's degree or equivalent experience.
• Experience or qualification relating to specialty.

Knowledge

• Highly specialist knowledge of managing within an NHS healthcare setting.
• Detailed knowledge and experience of managing performance, capacity, demand and activity.
• Knowledge of managing staff within a healthcare setting and experience of managing a service.
• Knowledge and experience of project/programme management.

Training and Experience

• Proven experience of and demonstrable achievement in managing healthcare services.
• Management of resources with a track record in change management, budget management, efficiency savings and financial recovery plans.
• Experience of project management and imaginative planning.
• Experience of managing a diverse team.
• Measurable track record in involving and motivating staff to improve performance.
• Experience of successfully managing the implementation of change.
• Experience of identifying education and training needs of staff.
• Evidence of continuous professional development.
• Experience in setting establishments and using workforce toolkits including dependency tools.
• Experience in R&D.
• Experience of modernising services without additional resources.
• Evidence of professional leadership, leading to innovation in practice.
• Experience in clinical audit/benchmarking.
• Experience of complaints management.
• Experience of developing and maintaining effective partnerships with internal and external stakeholders in the redesign of services.

Skills and Abilities

• Ability to present highly complex and emotive information clearly and openly with staff.
• An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
• Able to hold professionals and peers to account.
• Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets.
• Good performance management skills combining clarity around expectations, direction and holding others to account.
• Ability to analyse and interpret highly complex performance and financial information.
• Excellent numerical and presentational skills.
• Negotiating and influencing skills.
• Ability to make calm rational decisions in the face of adversity.
• Understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
• Strong analytical skills and ability to consider the wider picture.

Attributes

• Open minded, treats colleagues with dignity and respect.
• Capacity to work with clinicians and staff at all levels.
• Exemplary personal standards of conduct and behaviour.
• Inspires others and leads by example.

Other

• Mobility to travel across sites.
• Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
• Resilient and self-motivated with drive and vision, a can do attitude and is able to work on own initiative and manage a range of priorities against competing agendas.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Manchester University NHS Foundation Trust

£64,455 to £74,896 a year per annum pro rata