General Manager Leisure Entertainment Watford

Leisure People; Watford; On-site; GBP 48,000 - 60,000; Full time

Job summary

A leading leisure brand is seeking a Centre Manager in Watford to oversee a high footfall venue. This role involves delivering financial targets, optimizing customer experience, and mentoring a team of 40. Candidates should have over 5 years of management experience in leisure or hospitality, a strong capability in financial management, and a passion for team development. Competitive salary of up to £48,000, OTE £60,000+, with benefits including life assurance and enhanced pension plan.

Benefits

Life assurance

Enhanced pension plan

5 weeks holiday

Qualifications

• 5+ years' experience as a General Manager in leisure or hospitality.
• Skilled in coaching and developing teams of 40.
• Extensive P&L and budget management experience.

Responsibilities

• Deliver financial targets and manage controllable costs.
• Ensure adherence to all operational procedures and standards.
• Promote excellent customer service and team engagement.

Skills

Leadership

People management

Financial management

Customer service excellence

Sales optimization

Job description

Centre Manager Watford - Leading Leisure/Hospitality Brand

up to £48,000 basic OTE £60K+

Interviews are immediately available for a Centre Manager in Watford, running a high footfall venue for a market leading brand operating in the family entertainment sector of the leisure industry.

The business delivers a great value entertainment experience and is relentless in ensuring that they consistently deliver service superiority to every customer.

As Centre Manager you will be offered a highly competitive basic salary of up to £48,000 a quarterly bonus and a potentially lucrative annual outperformance bonus that can take the OTE to £60,000+.

Benefits include life assurance, enhanced pension plan, 5 weeks holiday, life assurance and a save as you earn scheme with significant opportunities for training and development and career advancement.

We are keen to hear from candidates who can demonstrate:

• 5 + years' experience as a hands‑on General Manager working in a fast‑paced £2m+ turnover leisure, hospitality or retail business.
• Evidence of optimising sales and performance of a business unit including a significant hospitality offering
• A passion for people, with evidence of coaching, developing and progressing a team of 40 colleagues.
• An ability to create positive energy with a can‑do attitude and a compassionate approach to leadership.
• Are commercially astute with extensive P and L and budgetary management experience.
• Who constantly looks to enhance the customer experience and drive exceptional guest feedback/NPS scores.
• Can commit to working shifts and 3 weekends out of 4.

Purpose of Role:

• Responsible for the overall performance of the centre and the team to deliver financial targets and service standards
• Create an environment for performance with fulfillment where our Team Members can perform to the best of their ability
• Coach and mentor the team using effective communication and role modelling leadership behaviours
• Contribute to the overall performance of the region; promoting innovation, best practice and effective communication

Main Duties & Responsibilities

• Financial & Commercial - Deliver financial targets in-line with Company expectations whilst managing expenses in a manner that is appropriate for the needs of the business
• Manage all controllable costs to deliver Management Profit for the centre.
• Implement local marketing activity showing the appropriate return on investment to grow the business and evaluate the success of each campaign
• Control and monitor the payroll budget, in line with the business needs and the monthly and annual budgets

Operations

• Ensure all centre operations are adhered to and all reporting procedures are completed within the required timescales in line with company guidelines
• Ensure all Company operating standards are being adhered to and all centre audits produce results consistent with Company requirementsManage all aspects of Health & Safety within the centre and ensure compliance with all our safety, security and legal obligations
• Ensure preventative maintenance program is in place and being followed by the centre technical team

Service

• Promote the Mission Statement and ensure that all our Customers receive a market leading leisure experience through superior sales and service
• Exceed Customer expectations to deliver an exceptional value for money experience
• Encourage engagement between the Customers and the Team Members to create a fun and friendly environment
• Maintain a presence on the floor at key times of the business and lead by example to promote positive behaviours within the team

Team

• Communicate our Way of Working to ensure all the team are aligned to the Company goals and recognise their individual contribution to the Value Chain
• Coach and mentor the team and ensure the team training program is being followed to promote the development of the team within the centre
• Role model the behaviours and expectations to encourage each Team Member to take ownership for their contribution to the overall Company values
• Lead by example and promote a fun working environment for our Team Members whilst maintaining a friendly and professional approach to our Customers

Interviews are immediately available