General Manager - Learn-to-Swim Center Leader

We Are Swim; Oldham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A local swimming organization in the UK is seeking a General Manager to lead their venue operations and create an exceptional customer experience. This role involves overseeing daily operations, team management, and community engagement while maintaining high safety standards. The ideal candidate has strong leadership skills, a passion for customer service, and experience in leisure or hospitality environments. Join us for a positive work culture and opportunities for professional growth.

Benefits

Competitive salary with bonus potential

Your birthday off, on us

Fully funded training and professional development

Discounts on lessons for family and friends

Recognition and regular team events

Career progression opportunities

Qualifications

• Experience leading a team, ideally in leisure or hospitality.
• Excellent leadership abilities with motivational skills.
• Confident communicator, strong customer service skills.
• Capacity to work a 3-week rota including evenings/weekends.

Responsibilities

• Lead daily operations ensuring a safe and enjoyable environment.
• Motivate and support your team to deliver premium experiences.
• Maintain highest operational and safety standards.
• Manage staff schedules in line with budget.
• Drive local sales and community engagement.
• Monitor performance data for service quality improvement.
• Lead recruitment and training of new team members.

Skills

Leadership skills

Customer service skills

Communication skills

Team development

Community engagement

Job description

A local swimming organization in the UK is seeking a General Manager to lead their venue operations and create an exceptional customer experience. This role involves overseeing daily operations, team management, and community engagement while maintaining high safety standards. The ideal candidate has strong leadership skills, a passion for customer service, and experience in leisure or hospitality environments. Join us for a positive work culture and opportunities for professional growth.