General Manager - High Road House

Soho House via Caterer.com; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A prominent hospitality group in Greater London is seeking a General Manager to oversee operations and ensure high standards of member and guest satisfaction. This role requires 7+ years of experience in managing high-volume F&B or multi-unit operations. The successful candidate will demonstrate strong leadership skills and possess a deep understanding of food safety and regulations. Benefits include weekly pay, health care, and continuous training opportunities, among others.

Benefits

Weekly Pay

Team meal on shift

Clothing allowance

Every House membership

50% off Food & Drink

Private Health and Dental Care

Life Assurance

Birthday day off

Staff discount on Cowshed & Soho Home

Charity support days

Free counselling sessions

Food and drink training

Continuous personal training

Monthly team events

Qualifications

• 7+ years of experience in managing high-volume F&B or multi-unit operations.
• Deep understanding of food safety, labor laws, and emergency procedures.
• Ability to motivate and train diverse teams.

Responsibilities

• Lead all departments, driving profit and satisfaction.
• Monitor business performance and report key metrics.
• Ensure compliance with safety and government regulations.
• Oversee execution of major events across properties.

Skills

Leadership skills

Analytical thinking

Creative thinking

Staff training and supervision

Guest satisfaction focus

Job description

Overview

At Soho House, the General Manager leads all aspects of the business, ensuring operational efficiency, member and guest experience, staff retention and optimal profit.

Benefits

• Weekly Pay
• Team meal on shift prepared by our chefs
• Clothing allowance
• Every House membership
• 50% off Food & Drink, 7 days a week
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% staff discount on Cowshed & Soho Home
• 2 paid days a year to support a charity of your choice (Soho Impact)
• Free counselling sessions
• Cookhouse & House Tonic programmes (food and drink training and events)
• Continuous training to develop yourself personally and professionally
• Team events (fitness, cinema, art classes) each month

Responsibilities

• Lead the business as a strategic partner to all departments, driving profit, member, guest and staff satisfaction.
• Develop and monitor business performance weekly/daily, reporting key metrics and triggering action plans.
• Ensure compliance with company, safety, food safety, allergy, local and government regulations.
• Partner with support office functions for brand improvement and operational support.
• Build lead a high‑performance team across F&B/Operations, PR, Social, Events & Programming, and Facilities.
• Oversee the planning and execution of major events (“big moments”) across regional properties.
• Implement policies, procedures and systems to improve operations, service, retention and overall experience.
• Provide leadership on annual marketing plans and partnerships with membership, food & drink and finance leaders.
• Manage wage control and compliance with all permits and regulations.

Qualifications

• 7+ years managing high‑volume F&B or multi‑unit operations.
• Deep understanding of food safety, risk prevention, fire, labor laws and emergency procedures.
• Skilled at supervising, training and motivating all levels of staff.
• Experience interviewing and hiring new staff, adhering to policies while supporting team development.
• Strong analytical and creative thinking; business acumen driven by results and guest satisfaction.
• Innovative, influencer‑type leader focused on superior service and top‑quality experiences.

Apply

Interested candidates may apply by visiting our careers page and submitting a résumé through the online portal.