General Manager – Branded Airport Hotel Leader

Courtyard by Marriott London Gatwick; Horley; On-site; GBP 50,000 - 70,000; Full time

Job summary

A full-service hotel in Gatwick seeks a dynamic General Manager to lead the team, enhance guest experiences, and drive financial performance. You will be responsible for developing heads of department, setting budgets, and ensuring compliance with brand standards. The ideal candidate will have proven hotel leadership experience and strong commercial acumen. At Kew Green Hotels, we are committed to diversity and inclusion in our workplace. Apply to become part of an industry-leading team.

Benefits

Discounted hotel stays

Attractive retail discounts

Unlimited access to Leisure Clubs

Personal and career development

Employee Assistance Programme

Qualifications

• Proven hotel leadership in a branded or airport environment.
• Strong commercial and financial acumen with measurable success.
• Experience in positioning a hotel and enhancing employer brand.
• Calm under pressure with a solution-driven leadership style.
• Exceptional people skills in succession planning and team engagement.
• Commitment to exceptional guest satisfaction and repeat business.

Responsibilities

• Lead and develop Heads of Department for a high-performing team.
• Set and deliver annual budgets and sales strategies.
• Analyse performance metrics to maximise revenue and profit.
• Act as a brand ambassador ensuring compliance with standards.
• Drive guest satisfaction through innovative service enhancements.
• Maintain property standards and compliance with regulations.
• Engage with the community through local initiatives.

Skills

Hotel leadership

Commercial acumen

Brand building

Solution-driven leadership

Exceptional people skills

Customer focus

Job description

A full-service hotel in Gatwick seeks a dynamic General Manager to lead the team, enhance guest experiences, and drive financial performance. You will be responsible for developing heads of department, setting budgets, and ensuring compliance with brand standards. The ideal candidate will have proven hotel leadership experience and strong commercial acumen. At Kew Green Hotels, we are committed to diversity and inclusion in our workplace. Apply to become part of an industry-leading team.