General Manager

Notcutts; Wheathampstead; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading garden center group in the UK is seeking a motivated Retail General Manager for its St Albans location. In this role, you will lead with empathy and a focus on team development, driving sales performance and creating an inspiring environment. Candidates should have a proven background in retail leadership and be ready to enhance customer experiences while overseeing day-to-day store operations. The company values diversity and offers a competitive package with performance-based bonuses.

Benefits

Comprehensive training

Competitive salary package

Performance-based bonuses

Healthy work-life balance

Qualifications

• Experience in a leadership role within retail.
• Ability to manage budgets and improve store operations.
• Commitment to customer service and team development.

Responsibilities

• Lead planning for store success and growth.
• Create an inspiring store environment.
• Oversee daily activities and key initiatives.
• Improve commercial performance and operations.

Skills

Experience in supporting and inspiring teams

People-centered approach to customer service

Proactive solution-focused mindset

Collaboration and decision-making skills

Job description

General Manager, St Albans

Growth and opportunity

We’re looking for a motivated and people‑focused leader to take the reins as Retail General Manager. In this role, you’ll shape the future of your store, growing sales performance, nurturing talent, and creating an inclusive space where customers and colleagues thrive.

What you’ll be doing:

• Leading short, medium, and long‑term planning for your store’s success
• Creating an inspiring environment through thoughtful layout, product mix, visual merchandising, and service
• Growing commercial performance, improving how the store runs, and managing budgets
• Overseeing day‑to‑day activity while delivering key projects and initiatives

You’ll have the autonomy to make decisions that matter, supported by a collaborative leadership team that’s there when you need it. We offer comprehensive training, a competitive package, performance‑based bonus, and a healthy approach to work‑life balance.

What we’re looking for:

We welcome applications from people of all backgrounds and experiences. If you’re passionate about retail and ready to lead with empathy and impact, we’d love to hear from you.

You will bring:

• Experience in supporting and inspiring teams
• A thoughtful, people‑centred approach to customer service
• A proactive solution‑focused mindset with the initiative to tackle challenges
• Comfort making decisions in partnership with others, blending confidence with collaboration and a willingness to learn

Why join us?

We’re committed to building a workplace where everyone feels they belong. We celebrate different perspectives and believe that diversity drives innovation and success.

About us?

Notcutts is a family‑owned group of 19 garden centres, inspiring customers to enjoy their gardens and homes, providing shopping and dining experiences in the heart of communities. We are proud to have over 125 years of family history, grown from East Suffolk roots into a nationally recognised name in horticulture. We continue to evolve our business whilst holding true to the environmental and wellbeing principles of our founder.