General Manager

Flow Sports Personnel Ltd; Watford; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading sports and leisure company in Watford seeks an ambitious General Manager to oversee one of its busy centres. The role offers autonomy to shape the business and drive its financial and commercial performance across multiple revenue streams. Ideal candidates should have at least 18 months of managerial experience in leisure, hospitality, or retail, with a passion for coaching and developing teams. The position requires resilience and adaptability, along with the ability to work nights and weekends.

Qualifications

• Minimum eighteen months experience as a hands-on General Manager in leisure, hospitality, or retail.
• Proven record in achieving operational standards and sales optimization.
• Empathetic approach to team development.

Responsibilities

• Run a busy centre, ensuring a safe, fun, and vibrant environment.
• Drive financial and commercial performance across various revenue streams.
• Coach, lead, and inspire team to deliver outstanding customer service.

Skills

Operational standards

Sales optimization

Coaching and developing team

Resilience and adaptability

Job description

Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

Qualifications

• a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
• a relentless approach to delivering the best operational standards in the industry
• evidence of optimising sales and performance of a business unit
• a passion for people, with evidence of coaching, developing, and progressing your team
• an empathetic and compassionate approach
• resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• be willing to work nights and weekends