General Manager

RBH; Thatcham; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading hotel management company is seeking an experienced General Manager for their Thames Riviera Hotel in Maidenhead. The candidate will ensure exceptional guest care, oversee commercial performance, and lead a dedicated team to achieve excellence. Key qualifications include hotel management experience, strong leadership skills, and a passion for the hospitality industry. This role offers a competitive salary and various employee benefits.

Benefits

Market related salary

Annual performance-based bonus

34 days annual leave

Employee Assistance Programme

Life Assurance

Cycle to Work Scheme

Workplace wellness activities

Qualifications

• Successful management experience in the hospitality industry.
• Ability to prioritize and organize work while directing a team.
• Experience in a fast-paced hotel environment.

Responsibilities

• Ensure exceptional guest care and commercial performance of the property.
• Develop local market knowledge to increase sales and occupancy.
• Motivate and lead the team while enforcing hotel standards.

Skills

Hotel Management

Team Leadership

Guest Satisfaction

Market Knowledge

Time Management

Job description

Thames Riviera , The Bridge Bridge Road, Maidenhead, Berkshire, SL6 8DW

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

SHARE : JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

THE OPPORTUNITY

We have commenced our search for an experienced General Manager to support the team at Thames Riviera Hotel, Maidenhead. Reporting to the Operations Director, you will have a strong focus on the delivery of exceptional guest care, as well as the commercial performance of the business. As General Manager you will develop your knowledge of the local market to achieve sales and maximise on revenue, managing occupancy, and driving growth in the food and beverage and events side of the business. You will be an ambassador for the guest journey and ensure values and service behaviours are delivered consistently in a professional and friendly environment. You will be responsible for directing and developing a current great team and culture across all departments to achieve exceptional performance across the key indicators of profit, people, and RGI.

THE PROPERTY

This fantastic hotel is located on the Banks of the River Thames, in-between a mixture of countryside & classic English villages, lies the Thames Riviera Hotel. comprising of 51 bedrooms and 3 function rooms , our newly re-decorated property is the perfect setting for weddings, conferences and other life events. The hotel is situated on Maidenhead Bridge and is easily accessible from the M4 and M40 with excellent links to two of London’s major airports – Gatwick and Heathrow. Our location is an excellent hub for exploring some of the best attractions and destinations that England has to offer. Hop on the tube and head into central London for shopping and a bite to eat. Visit Windsor Racecourse and Castle, Legoland and Thorpe Park, all of which are ideal choices for a fun-filled family day out.

WHAT YOU’LL BRING TO THE TABLE

The ideal candidate will have successful management abilities in the hospitality industry. You should be comfortable prioritizing and organizing work commitments, while providing clear direction to your team and ascertaining hotel training needs when necessary. It is imperative that the General Manager can motivate their team while specializing in exceptional guest satisfaction. We are seeking someone grounded, hands on and focused, who can confidently enforce the excellence of hotel standards, policies, and procedures.

You should have experience of a similar fast paced hotel environment. You must also be able to demonstrate a track record of great leadership , ambition , enthusiasm and passion for the hotel industry.

Excellent knowledge of the local market (preferred)

Previous experience working within a similar independent or branded property.

Balanced approach to our people, commercial and the community.

Experience managing and coordinating a large team.

RBH BENEFITS

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Compensation
• Market related salary and annual salary review
• Annual performance-based bonus
• 34 days annual leave
• Family Friendly and Health & Wellbeing
• Employee Assistance Programme
• Life Assurance
• Company Sick Pay
• Cycle to Work Scheme
• Other
• Yearly calendar of events
• Annual company awards ceremony
• Workplace wellness activities
• Community engagement activities
• Lond service awards

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.