General Manager

Shepherd Neame Ltd; Painter's Forstal; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hospitality company in the United Kingdom is seeking a General Manager. You will create an inclusive culture, lead your team, and ensure excellent customer service. Prior management experience in hospitality is essential. The role offers a competitive salary, bonus scheme, and various perks, including private accommodation and health care scheme.

Benefits

Competitive annual salary package

Private live in accommodation if required

Bonus scheme

Private health care scheme

Early wage withdrawal scheme

25% discount on food and drink

25% discount on hotel bookings

Up to 40% discount at Visitor Centre Shop

Sheps Hut discounts

Access to Workplace Mental Health Platform

Company pension plan

Opportunities for development and movement

Flexible working hours

Qualifications

• Previous management experience in hospitality or service-led environment.
• Ability to lead and develop a team.
• Strong customer service skills.

Responsibilities

• Create an inclusive culture within the business.
• Lead and develop your team for excellent customer service.
• Achieve key business objectives within the site.

Skills

Working Together

Pride and Passion

Authenticity

Sheps Spirit

Job description

General Manager

Shepherd Neame is on the lookout for a General Manager with bags of personality to join our team, so if you have previous experience of managing a team from within either the hospitality or a service led environment and you are looking for a new and rewarding challenge; this may be just the job for you.

As an ambassador for our brand, you will create an inclusive culture within the business, leading and developing your team to ensure that they offer excellent customer service at every opportunity. With the support of your Operations Manager you will strive to achieve key business objectives within your individual site whilst delivering continued growth, customer satisfaction and success.

What's in it for you?

• Competitive annual salary package
• Private live in accommodation if required
• Bonus scheme
• Private health care scheme
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on 100's of high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• Flexible working hours

Core Skills

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

Location

Shepherd Neame
Thames Ditton, UK
Permanent

Published on 25 Nov 2025