General Manager

JR United Kingdom; Newport; On-site; GBP 59,000 - 70,000; Full time

Job summary

A leading Motorway Service Area operator in Newport is seeking a passionate Site Director. In this role, you will lead a diverse team to enhance customer satisfaction and drive operational excellence. A track record in managing large teams, alongside a focus on results and people leadership, is essential. The role offers a competitive salary up to £70,000 and comprehensive benefits including a company car and pension plan.

Benefits

Roadchef Discount Card

Comprehensive discounts available

Long Service awards

Fully expensed company car or car allowance

Company Pension

Life assurance

Free parking

Qualifications

• Proven track record in leading teams of 150+ individuals.
• Experience in hospitality or retail management.
• Ability to drive results and develop talent.

Responsibilities

• Inspire and engage your team through coaching.
• Ensure adherence to health and safety legislation.
• Drive performance aligned with customer satisfaction metrics.

Skills

Leadership

Commercial acumen

Customer satisfaction metrics

Team coaching and development

Diversity and inclusion

Job description

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Roadchef is the 3rd largest Motorway Service Area on the UK network and it's never been a more exciting time to be part of our team.

We are proud of our amazing People, our Culture and our Brands all are key to our continued growth and as a Site Director you will play a pivotal role in driving the continued success of our Company.

When you visit our Services you will see we partner with some of the best brands in the UK today, McDonald’s, Costa, Leon, WHSmith, Co-Op, Days Inn hotels, Cornish Bakery and we also have our own catering brands.

To be a General Manager or as we call the role Site Director of a Motorway Service Area you must have the passion to inspire and engage your team through coaching, inspirational leadership, encouragement and celebrate success with recognition that inspires and motivates your team.

You will also need to have commercial acumen, a drive for results and have a keen eye for detail to deliver your Sites yearly performance.

You will be accountable for driving customer satisfaction metrics aligned to each of our brands, operational excellence and sales performance across your Site.

A key function of your duties will be to ensure all legislation is adhered to, this will include Health & Food Safety, Gaming and all other areas of the business.

Our ideal Site Director -

• A true People Leader with a proven track record of leading from the front
• A proven track record in delivering KPI’s with a flair for delivering breakthrough results, achieving goals even in the face of challenges and setbacks
• Experience in coaching and developing an internal pipeline of talent while building the capability of the team
• A passion for conceiving ideas that challenge the status quo in the right way
• The ability to readily adopt and integrate best practises from others
• An ability to demonstrate that everyone has the potential to make a difference while ensuring we have a diverse and inclusive culture
• Experience of managing a diverse, complex business in either hospitality or retail in a stand alone business or Area level with teams of 150+

Salary is up to £70,000 depending on experience and our benefits Include:

• Roadchef Discount Card
• Benefits website - comprehensive discounts available
• Long Service awards
• Fully expensed company car or car allowance
• Company Pension
• Life assurance
• Free parking

Just a little bit about Roadchef:

As a Company we are proud to hold the Platinum - Investors In People status and recognised as one of the top 25 Best Big Companies to work for with a 2 star accreditation

We are proud to be one of the leading Motorway Service Area operators in the UK, our mission is to "De-stress" and "Delight" Britain's road users. Every year we have 52 million + visitors across our 30 sites, and our vision is To make Britain's roads a safer and happier place by elevating the mood of every road user.

Roadchef is an equal opportunity employer and as such we believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and welcome applications from all individuals.