General Manager

Andersen James Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property management company in Manchester is seeking a Building Manager to enhance the tenant experience in a prestigious commercial asset. The ideal candidate will deliver hospitality-level service while managing building operations. Applicants from hospitality or customer-focused backgrounds are encouraged to apply, emphasizing relationship-building and operational excellence. This role offers a unique opportunity to redefine occupier experience in a premium environment.

Qualifications

• Experience in hospitality, leisure destinations, or customer-centric environments.
• Strong relationship management skills with a focus on customer experience.
• Ability to manage building operations effectively.

Responsibilities

• Deliver a premium customer experience for all occupiers and visitors.
• Build strong relationships with tenants and anticipate their needs.
• Oversee day-to-day building operations with service partners.
• Ensure the building is welcoming, safe, and impeccably presented.
• Support community-building initiatives and events.

Skills

Customer service orientation

Relationship building

Operational excellence

Solution-driven mindset

Event management

Job description

🏢 Building Manager – Landmark Trophy Asset, Manchester

Are you a customer-minded leader who knows how to deliver unforgettable experiences? Do you thrive in vibrant, people-centric environments? We’re looking for an outstanding Building Manager to take the helm of a prestigious, trophy-grade commercial asset in the heart of Manchester.

About the Role

As Building Manager, you’ll be the face of this landmark building—shaping the daily experience of tenants, visitors, and partners. This is not a traditional FM role; we want someone who sees the building as a destination and its occupiers as guests. You will curate a best-in-class environment that blends operational excellence with genuine service culture.

Key Responsibilities

• Deliver a premium, hospitality-level customer experience for all occupiers and visitors
• Build strong, meaningful relationships with tenants, ensuring their needs are anticipated and exceeded
• Oversee day-to-day building operations, working closely with service partners to guarantee flawless delivery
• Lead front-of-house excellence and ensure the building is always welcoming, safe, and impeccably presented
• Support community-building initiatives, events, and engagement programmes
• Bring a proactive, solutions-driven approach to continuous improvement across service standards

Who We’re Looking For

We welcome applicants beyond traditional property backgrounds. If you come from:

• Hotels or luxury hospitality
• Leisure destinations or entertainment venues
• High-end retail or customer-centric environments

…and you understand what true service excellence looks like—we want to hear from you.

You’ll thrive if you are :

• Warm, confident, and engaging
• Obsessed with delivering memorable experiences
• Calm under pressure and naturally solutions-focused
• Organised, operationally strong, and quality-driven
• Able to lead, influence, and collaborate with diverse stakeholders

Why Join Us?

You’ll play a pivotal role in shaping the identity and experience of one of Manchester’s most iconic commercial spaces. This is a rare opportunity to bring hospitality-style service into a premium workplace environment and redefine what occupier experience looks like.