General Manager

Dishoom; Liverpool; On-site; GBP 35,000 - 45,000; Full time

Job summary

A renowned hospitality group in Liverpool is seeking an Opening GM to lead their new Permit Room. You will drive service excellence and team development in a dynamic bar/restaurant environment. Your leadership will ensure guest satisfaction and team happiness, focusing on quality and feedback. This full-time role includes competitive salary, team meals, and opportunities for professional growth.

Benefits

Free team meals every shift

Competitive salary

Access to award-winning training programmes

Paid holidays

Qualifications

• Experience as a Senior General Manager or similar in a high-volume bar/restaurant environment.
• Ability to develop and coach team members.
• Commitment to guest and team happiness.

Responsibilities

• Lead and manage the team to maintain high service standards.
• Ensure compliance with health and safety regulations.
• Develop a happy and engaged team.

Skills

Leadership

Attention to detail

Quality management

People management

Feedback response

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We're thrilled to be opening our brand-new Permit Room in Liverpool, and we're on the lookout for a brilliant Opening GM to lead the team!

We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. We have Dishoom Cafes across London, Edinburgh, Manchester and Birmingham. Our Permit Rooms can be found in Brighton, Cambridge and Oxford, with our newest Bar-Cafe opening in Portobello later this Spring! Plus, we have kitchens across London to ensure our guests can enjoy our food at home!

As well as running busy sites with big teams, we also understand the importance of doing more. From planting trees with our teams in the UK & India, tying Rakhis with our guests, to our dedication to helping to feed children through Meal for a Meal. Since January 2024, we have donated 20 million meals and counting, with each Dishoomwalle contributing to 55 meals per shift!

What we’re looking for

As General Manager:

• You have been working as a Senior General Manager/ Senior Training support Manager/ Openings General Manager in a high volume, multi-faceted bar/restaurant environment for the past few years. You're first-class in everything you do and want to find an operation that's as obsessive about quality as you are and help you flourish.
• You're a great leader who really cares about your people. Your big-hearted approach will make coaching and developing other members of the team a natural focus.
• Your attention to detail is second to none. All paperwork, health and safety and other controls are handled with the utmost care and attention
• You have a genuine commitment to making people happy - guest and team alike - ensuring you have one of the happiest teams in the business and guests that turn into regulars and regulars into friends.
• You never compromise on the quality and performance of the restaurant. You seek tough feedback and raise the standards every day to ensure you exceed everyone's expectations.

At Dishoom - everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.

Hospitality, Food & Beverage, Restaurants, Assistant Manager, Senior Assistant Manager, Deputy Manager, Duty Manager, Shift Manager, FOH Manager, Floor Manager, Restaurant Manager, Assistant General Manager, General Manager, Operations Manager, Multi-site Manager, New Openings General Manager, Senior Restaurant Manager.

What to expect

• Free team meals every shift, plus all the Chai you can drink!
• Competitive salary per year. We pay on a monthly basis.
• A full-time role working across 5 days, Monday - Sunday availability required.
• A weekly changing rota provided at least 6 days in advance.
• We're an all-day dining Cafe, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!)
• Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 211 Dishoomwalles last year!
• The usual number of days holiday a year - paid for at your usual rate. Our sites are closed Christmas Day and Boxing Day, and if you have children, we'll provide one extra day to take them to their first day at school.
• No uniforms here - smart/ casual and comfortable is key, and of course trainers are fine.

Have you got Seva?

In Dishoom, we see every team member as valuable and important to ensuring the all-around brilliant experience for our guests.

Like any restaurant operation, our Babus' (Managers) are imperative to the success of our business. We genuinely couldn't do what we do without them!

Permit Rooms can get busy; circa 3,000 covers per site per week, with demanding shifts & first-class service execution. We are lucky enough to have (quite regularly) people waiting to dine with us.

However, at Dishoom on a busy evening shift, there is the support of multiple other Babus, plus 20-30 Dishoomwalles, all fully focused in their roles to support one another. Also, you are empowered to do the right thing when no one is looking. We never want to deter from our service standards, and aim to pursue unreasonable hospitality to our guests every day through Seva.

On top of that, our healthy pay, plentiful benefits and well-being support we have in place aren't too bad either! Our Babus' Day out and Christmas celebration as our way of saying "thank-you" to our teams for 2024, was our best yet!