General Manager

Shepherd Neame; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A historic pub chain in London seeks a dynamic General Manager to lead a team and deliver exceptional customer experiences. Ideal candidates will have experience in hospitality or service-led environments, possess strong leadership skills, and be committed to inclusivity. The role offers a competitive salary, private accommodation, and various employee benefits, making it an exciting opportunity to join a vibrant team as they restore a renowned pub to life.

Benefits

Competitive annual salary package

Private live-in accommodation if required

Bonus scheme

Private health care scheme

25% discount on food and drink

Access to a Workplace Mental Health Platform

Company pension plan

Flexible working hours

Qualifications

• Experience managing a team in hospitality or service environments.
• Ability to create an inclusive culture that values diversity.
• Strong leadership skills to drive business objectives.

Responsibilities

• Lead and develop your team to ensure excellent customer service.
• Achieve key business objectives while ensuring customer satisfaction.
• Act as an ambassador for the brand, promoting inclusivity.

Skills

Leadership

Customer service

Team management

Hospitality experience

Education

Experience in hospitality or service-led environments

Job description

Shepherd Neame is on the lookout for a General Manager with bags of personality to join our team, so if you have previous experience of managing a team from within either the hospitality or a service-led environment and you are looking for a new and rewarding challenge; this may be just the job for you.

WHO ARE WE?

The Hoop and Grapes is a historic pub on Farringdon Street in the heart of London, with roots dating back to the early 18th century. Currently closed for extensive renovations, we’re restoring this Grade II listed building to create a stunning venue that blends traditional charm with modern hospitality. When we reopen, we’ll offer great food, drinks, and a warm welcome to a diverse mix of locals, city professionals, and visitors. This is an exciting time to join our team and be part of bringing a landmark pub back to life and delivering exceptional experiences in a beautifully refurbished setting.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited to this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

As an ambassador for our brand, you will create an inclusive culture within the business, leading and developing your team to ensure that they offer excellent customer service at every opportunity. With the support of your Operations Manager you will strive to achieve key business objectives within your individual site whilst delivering continued growth, customer satisfaction and success.

WHATS IN IT FOR YOU?

• Competitive annual salary package
• Private live in accommodation if required
• Bonus scheme
• Private health care scheme
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on 100's of high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• Flexible working hours

Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:

Working Together

• Pride and Passion
• Authenticity
• Sheps Spirit

WHO ARE WE?

Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited to this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.