General Manager

Bannatyne; England; On-site; GBP 55,000; Full time

Job summary

A leading fitness organization in the United Kingdom is seeking an experienced General Manager to oversee club operations and drive membership growth. The ideal candidate will have a proven track record in leadership within the fitness or hospitality sectors, with strong customer service skills and a passion for health and wellness. This role includes overseeing team development, managing financial performance, and ensuring exceptional member experiences. Join us to make a significant impact on health and fitness in our community.

Benefits

Complimentary lunch or breakfast

28 days annual leave

Free gym membership

Discounted Spa Treatments

Career Development training

Qualifications

• Proven experience as a General Manager or in senior leadership roles within the fitness or hospitality industry.
• Ability to motivate and develop a team.
• Strong knowledge of Health and Safety processes.

Responsibilities

• Oversee all aspects of club management and operations.
• Lead and develop a high-performing team.
• Drive membership growth through marketing strategies.
• Ensure exceptional member experiences.
• Manage financial performance and budgets.
• Implement health and safety protocols.
• Collaborate with corporate teams.
• Analyse performance metrics.

Skills

Leadership and team management

Interpersonal and communication skills

Strategic thinking and problem solving

Customer focused attitude

Financial acumen

Health and Safety knowledge

Job description

Rate of Pay : up to £55k depending on experience (OTE up to £10k)

Are you a dynamic leader with a passion for health, fitness and exceptional service? Do you excel in a fast-paced environment and inspire those around you to reach new heights? Bannatyne Group is seeking a dedicated and experienced General Manager to join our team and drive our mission of promoting wellness and wellbeing.

Benefits

• B-Fed – complimentary lunch or breakfast.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Death in Service.
• Discounted Spa Treatments – 30%
• Discounted Spa Goods – 20% ELEMIS Products.
• Discounted Meals and Beverages – 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a General Manager:

• Oversee all aspects of club management ensuring smooth and efficient operations.
• Lead, motivate, and develop a high-performing team, fostering a positive and motivated work environment.
• Drive membership growth through innovative marketing strategies and community engagement.
• Ensure exceptional member experiences by maintaining a high standard of service and addressing feedback promptly.
• Manage financial performance, including budgeting, forecasting and expense control.
• Implement and maintain comprehensive health and safety protocols, ensuring a secure and risk‑free environment for all members and staff. This includes regular assessments, thorough training, and adherence to the highest safety standards, aligned with our organisation Health and Safety protocols.
• Collaborate with regional and corporate teams to align club operations with overall company goals.
• Analyse performance metrics and develop action plans to achieve club targets and objectives.
• Ensure the achievement of Key Performance Indicators (KPIs) outlined in the National Balanced Scorecard to drive business success and operational excellence.

What we are looking for:

• Proven experience as a General Manager or in senior leadership roles within the fitness, hospitality or service industry.
• Strong leadership and team management skills with a track record of motivating and developing staff.
• Excellent interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness, and a desire to inspire others, with a commitment to delivering outstanding member experiences.
• Strategic thinker with a proactive approach to problem solving and decision making.
• Strong leadership skills with the ability to motivate and develop a team.
• The ability to establish rapport, build trust and demonstrate credibility.
• Strong financial acumen and experience in managing budgets and KPI’s.
• The ability to multitask and manage time effectively in a fast-paced environment.
• A proactive and positive attitude with a customer‑first mindset.
• Strong knowledge and understanding of Health and Safety processes/policies.
• Ability to work flexible hours, including weekends and holidays. Hours can be starts to finishes.

Why Bannatyne?

Bannatyne Group is more than just a fitness club - we’re a community committed to helping our members achieve their health and fitness goals. With state of the art facilities, diverse classes and outstanding services, we create an environment where everyone can thrive.

Ready to make a significant impact and lead a team dedicated to health and wellness? Apply now to become the General Manager and be a part of our mission to transform lives through fitness. We are an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Bannatyne, where your leadership drives health, happiness and success!