General Manager

MERCURE; Dartford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A renowned hospitality venue in Dartford is seeking an experienced General Manager to lead operations at their 4-star hotel. The successful candidate will oversee daily functions, enhance guest experiences, and manage financial performance through budgeting and forecasting. Ideal for someone with proven success in senior leadership roles, this position offers competitive compensation, benefits, and opportunities for career development within a global hospitality group.

Benefits

Competitive salary with performance-based incentives

Discounted room rates at Accor hotels worldwide

28 days holiday, increasing to 33 with service

Company pension scheme

Career development opportunities

Qualifications

• Proven success as a General Manager or senior leader in a 4-star property.
• Strong financial acumen with expertise in budgeting, forecasting, and P&L management.
• 3 Years minimum experience as GM in a similar size property.

Responsibilities

• Oversee daily operations across all departments.
• Champion guest experience culture, engaging with guests and resolving service issues.
• Lead budgeting, forecasting, and cost control to maximize profitability.

Skills

Leadership

Financial acumen

Communication

Operational oversight

Education

Degree in Hospitality Management or Business Administration

Certifications in Revenue Management

Job description

Job Description

General Manager – Mercure Dartford Brands Hatch Hotel & Spa

Location: Kent

Role Overview

We are seeking a visionary and Commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination.

Key Responsibilities

• Oversee daily operations across all departments
• Ensure the property is maintained to the highest standards in line with our 4-star positioning
• Implement and monitor service protocols that consistently exceed guest expectations
• Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner
• Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue

Commercial Experience

• Lead budgeting, forecasting, and cost control to maximise profitability
• Analyse performance metrics and implement strategies to improve REVPAR, ADR, and occupancy
• Partner with Sales & revenue functions to promote the hotel, Leisure club, M&E, across leisure, corporate, and event segments
• Build strong relationships with local businesses, BID’s, suppliers, and community stakeholders

People Leadership

• Recruit, train, and inspire a high-performing team with a culture of accountability
• Conduct weekly HOD meetings to align departmental KPI’s

Skills & Experience

• Proven success as a General Manager or senior leader in a 4 property
• Strong financial acumen with expertise in budgeting, forecasting, and P&L management
• Exceptional leadership, communication, and interpersonal skills
• Ability to balance strategic vision with hands‑on operational oversight

Qualifications

• Degree in Hospitality Management, Business Administration preferred
• Certifications in Revenue Management)
• 3 Years minimum experience as GM in similar size property

Benefits

• Competitive salary with performance-based incentives
• Opportunity to lead a landmark property and spa facilities
• Supportive ownership and autonomy to shape the guest journey
• Be part of Accor – a global hospitality leader with over 5,000 properties worldwide
• Discounted room rates for you and your loved ones at Accor hotels worldwide
• Company pension scheme
• 28 days holiday (increasing to 33 with service)
• Free on-site parking and meals during shifts
• Career development opportunities within Accor and the Hotel group including Marriott, IHG and Best Western Hotels.

How to Apply

If you are ready to take the next step in your revenue career and join a company that values innovation, performance, and people—please submit your CV and cover letter online.