General Manager

Marco's Franchising, LLC; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading pizza franchise in Cardiff seeks a General Manager to oversee daily store operations and ensure a rewarding guest experience. Responsibilities include team supervision, maintaining food safety compliance, and achieving sales goals. The ideal candidate will have at least one year of restaurant management experience, a high school diploma, and a valid driver's license. This role requires strong leadership, a customer service focus, and the ability to manage operational excellence. Benefits might include opportunities for career growth within the franchise.

Qualifications

• 1 year of restaurant general management experience with demonstrable success.
• Valid driver’s license.
• Must be at least 21 years of age.
• Ability to stand for long periods (10 hours).

Responsibilities

• Lead daily store operations and supervise team members.
• Implement and maintain processes for operational excellence.
• Ensure compliance with food safety regulations.
• Meet weekly sales and guest experience goals.
• Review and manage store Profit & Loss Statements.
• Recruit and train store team members.
• Model and promote Marco’s cultural beliefs.

Skills

Customer service

Team leadership

Operational excellence

Food safety compliance

Education

High School Diploma or equivalent

Job description

Marco's Pizza General Managers are responsible for supporting and sustaining our culture while driving business results. As a General Manager you have the opportunity to make a real impact on your store and your team. If you are passionate about people, pizza and thrive in a performance-driven culture, we want you on our team!

We’re looking for someone who:

• Is friendly and genuinely cares about the happiness of others
• Takes accountability for their actions and takes pride in their work
• Has a can-do attitude and asks “what else can I do?”
• Is a good teammate who provides—and values—honest feedback
• Has a passion for making great guest experiences

Sound like you? Check out the responsibilities and requirements below and then fill out an application!

Primary responsibilities of the General Manager position include:

• Lead daily store operations including supervision of store team members, taking, preparing and delivering guest orders, and cleaning and maintenance of store equipment and facilities.
• Effectively implements, maintains, and corrects (if necessary) processes and procedures to ensure operational excellence in Marco’s 10 Operating Systems.
• Ensures food safety practices that comply with federal, state, and local regulations.
• Establishes and strives to meet store weekly sales goals, service times, and guest experience goals.
• Reviews store Profit & Loss Statements regularly and uses the data to implement sustainable EBITDA growth measures.
• Maintains current and accurate data in all corporate systems to include Point of Sale, Inventory IQ, Marco’s University Online, and personnel data.
• Recruits and successfully interviews applicants to select only the best fit and qualified candidates.
• Trains and coaches store team members in all Marco’s procedures to ensure product quality and a 5-Star Guest experience every time.
• Lead and model Marco’s cultural beliefs creating employer of choice experiences to ensure team members feel valued, appreciated, and set up for success.

Job Requirements include:

• 1 year of restaurant general management experience with demonstrable success
• High School Diploma or equivalent
• Valid driver’s license
• Be at least 21 years of age
• Must be able to stand for long periods of time (10 hours) on any given day