General Manager

SSP Food Travel Experts; Bristol; On-site; GBP 35,000; Full time

Job summary

A leading food travel company in Bristol is seeking a General Manager to inspire and lead their teams. The role involves recruiting, training, and building knowledge within teams to ensure exceptional customer service and operational excellence. Successful candidates will drive trade activity, maximize profits, and ensure safety protocols are adhered to. The competitive salary is £35,000 p.a. and benefits include discounted meals, flexible working, and personal development opportunities.

Benefits

Discounted meal on shift

Colleague discount - up to 50%

Friends & Family discount up to 20%

Flexible working

Management bonus scheme

Access to digital GPs

Wellbeing support

Life assurance

Apprenticeships and ongoing development opportunities

Share incentive plan (SIP)

Qualifications

• Inspirational leader with strong team management skills.
• Ability to coach teams to enhance product knowledge.
• Experience in driving trade activity and maximizing profit.

Responsibilities

• Recruit and train the best people for your teams.
• Coach teams to be knowledgeable about products.
• Lead teams to drive sales and maximize profit.
• Build strong stakeholder relationships.
• Ensure safety protocols are followed.

Skills

Leadership

Customer service

Team building

Sales growth

Job description

General Manager – Bristol Parkway Station: Upper Crust & Cafe Local

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a General Manager, you'll be rewarded with a competitive salary of £35,000 p.a. and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams. You'll have the opportunity to make a difference every day, as you lead your teams and businesses to deliver exceptional customer service and operational excellence.

As General Manager you’ll:

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building their brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the unit is in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the teams to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.