General Manager

DHL; Bristol; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading logistics company in Bristol is seeking a General Manager to oversee high-impact logistics operations. You will manage transport and warehouse processes, drive performance, and inspire your teams to deliver excellence. The ideal candidate will have experience in large-scale logistics, strong leadership skills, and a proactive mindset. This role offers competitive pay and a range of benefits including a company car or allowance.

Benefits

Company Car or Car Allowance

Free confidential 24/7 GP Service

Hundreds of discounts (including Retail, Childcare + Gym)

Affordable loans & Enhanced Pension Scheme

24/7 employee support service

Qualifications

• Experience in transport and warehousing processes.
• Demonstrated leadership managing multiple reporting layers.
• Strong stakeholder management skills.
• Hands-on approach to change initiatives.
• Ability to lead without direct supervision.

Responsibilities

• Oversee transport and warehouse operations.
• Lead a team to deliver logistics performance.
• Monitor key performance indicators for profitability.
• Champion a Safety-First culture.
• Align resource planning with volume forecasts.

Skills

Managing large-scale logistics operations

Leadership in line management

Strong commercial acumen

Strategic planning

Proactive mindset

Education

International CPC (Certificate of Professional Competence)

Job description

Grade: RCS I
Location: Bristol – BS35 4DF
Contract Type: Permanent (Full‑Time)

Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We’re now looking for a General Manager of our SWROC site, where you’ll lead high‑impact logistics operations, drive performance across transport and warehousing, and inspire teams to deliver excellence every day.

A TYPICAL DAY MAY INVOLVE

• Oversee all transport and warehouse operations across a multi‑user site, ensuring inbound, picking, and outbound processes meet service level agreements and customer expectations.
• Lead a team of Managers and site staff to deliver safe, efficient, and standardised logistics performance, driving continuous improvement and operational excellence.
• Monitor key performance indicators including inventory accuracy, employee attendance, overtime costs, and customer claims to optimise site profitability and service quality.
• Champion a Safety‑First culture by implementing Behavioural Based Safety programmes, conducting incident investigations, and ensuring compliance with health, safety, and security standards.
• Align resource planning with volume forecasts and seasonal fluctuations, while coaching and developing team leaders to meet performance goals and support succession planning.

THIS ROLE WOULD SUIT PEOPLE WHO

• Experience managing large‑scale logistics operations, with a strong understanding of transport and warehousing processes, and proven success handling multiple customers across different divisions.
• Demonstrated leadership in line management, including managing several reporting layers, driving team performance, and fostering a culture of accountability, safety, and continuous improvement.
• Strong commercial acumen and stakeholder management skills, with the ability to build and maintain customer relationships, influence outcomes, and negotiate effectively across all levels of the organisation.
• Skilled in strategic planning and project execution, with a hands‑on approach to leading change initiatives, deploying operational standards, and delivering measurable results.
• Brings a proactive, “can‑do” mindset with a passion for excellence, and the ability to lead others to deliver results—even without direct supervision—while maintaining a balance of respect and results‑driven leadership.
• Holding an International CPC (Certificate of Professional Competence) would be a valuable asset, demonstrating a strong foundation in transport management and regulatory compliance.

WHY JOIN US?

As well as competitive pay rates, you will be entitled to an award‑winning range of benefits including:

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

WHO WE ARE

We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we’re all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 17th November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.