General Assistant

SHOWCASE PICTURES LIMITED; Coventry; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading cinema operator in Coventry is looking for a General Assistant to deliver outstanding guest experiences. The role includes providing excellent customer service, managing queues, and serving at counters. Ideal candidates will possess a positive attitude, strong communication skills, and a passion for cinema. Flexible working hours, training opportunities, and employee perks like free food and discounts are offered.

Benefits

Flexible shift patterns

Employee passes for cinema

Free popcorn and drink while on shift

30% discount off food and drinks

Pension Scheme

5.6 weeks holiday per year

Qualifications

• Exceptional attitude towards customer service.
• Desire to engage with customers to drive sales.
• Ability to work in a fast-paced environment.

Responsibilities

• Providing excellent customer service to cinema visitors.
• Serving at ticket and refreshment counters.
• Answering customer queries about latest releases.

Skills

Customer service

Communication skills

Teamwork

Adaptability

Job description

Our team is important to our success. As a General Assistant you will be responsible for delivering an unrivalled standard of guest experience in the cinema with superior customer service and the ability to drive product sales.

You are not required to have prior experience to be a successful General Assistant, but you must have an exceptional attitude towards customer service and the desire to create a first‑class experience for our customers.

As a Showcase Employee you will be part of a team who also shares your passion for cinema, and you will be responsible for greeting and guiding our guests through the customer experience.

What You Will Be Doing

• Providing an excellent standard of customer service to cinema visitors by being helpful, pleasant, and ensuring queues are managed effectively
• Serving at our ticket and refreshment counters and keeping the cinema, auditoria and facilities clean & tidy
• Answering customer queries about the latest releases with the required knowledge
• Ensuring every guest has a great experience

About You

• Passionate about cinema
• Positive can‑do attitude
• Enjoys a challenge and able to work in a fast‑paced environment
• Confident communication and team working skills
• Adaptable and willing to work across all departments in the cinema
• Desire to engage with customers to drive sales and deliver a superior guest experience
• Willing to work unsociable hours, evenings and weekends
• Flexible with hours, understands that the cinema can close very late at night and can ensure a safe way to get home from work

What We Offer

• Flexible shift patterns
• A chance to develop within an enthusiastic team
• Employees passes for use by you or your friends & family
• Free popcorn and drink while on shift
• 30% discount off food and drinks when you visit the cinema, including our in‑cinema Costa coffee stores
• Free access to our confidential employee assistance programme, including an online platform that offers advice & support on topics including finance, health & wellbeing
• Fantastic training & career development opportunities
• Pension Scheme
• Monthly rewards & recognition scheme
• 5.6 weeks holiday per year