Gateline Assistant

South Western Railway; Sheet; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent train operating company in the United Kingdom is seeking a Gateline Assistant to join their team. In this role, you will ensure a safe and welcoming experience for customers at the station. You will oversee ticket gates and help manage customer flow, ensuring all travelers have the correct tickets. The ideal candidate will be organized, proactive, and an effective communicator. Benefits include free travel on services, training, and a robust pension plan. This position offers a varied roster of early and late shifts.

Benefits

Free duty and leisure travel on SWR services for employees

Free leisure travel for spouse/partner and dependants

75% discount on many other train operating companies

Full training and support with development

Excellent pension scheme

Qualifications

• Ability to cope with repetitive tasks under pressure.
• Must enjoy working with people and approaching new individuals.
• Passionate about customer service and problem-solving.

Responsibilities

• Deliver a safe and welcoming experience for all customers.
• Oversee ticket gates and manage customer flow.
• Assist customers in case of disruptions and keep them informed.

Skills

Organised

Proactive

Great communicator

Confident

Job description

As a Gateline Assistant, you will work with the whole station team to deliver a safe and welcoming experience for all of our customers. You will be overseeing the Ticket Gates to ensure all travellers have the correct ticket for their journey and helping them navigate their way safely around the station. You will be the first port of call for many customers and will need to be able to offer help and advice quickly and effectively, to ensure everyone's journey stays on track. Your responsibilities will include:

• Often the first port of call for our customers, whether that be for information, or help with their tickets, your job is to make sure the customer has everything they need to travel confidently by train.
• You will ensure the safe operation of ticket gates and manage the flow of customers through the gates during busy times.
• If there is disruption, you will be instrumental in helping direct customers, keeping them safe and informed.

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

On top of your salary, we offer a variety of valuable benefits, including:

Benefits

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

You will work an average of 37 hours per week across 5 days as part of a roster with a mixture of early and late shifts including weekends. Shifts include: Early shifts consisting of 0600-1400 and late shifts consisting of 1400-2200. 3 week roster with a run of earlies and a run of lates. 1 out of 3 Sundays 0900-1900.

• Organised, proactive and able to efficiently prioritise tasks.
• Able to cope with repetitive tasks under pressure.
• A great communicator that enjoys working with people.
• Confident and happy to approach and talk to new people.
• Passionate about doing the right thing - nothing is too much trouble.

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life.